Manager - Fraud Management.Finance

• Make visible and control in all business areas external subscriber fraud to agreed business acceptable levels.

• Develop and implement business and strategy plan for Fraud Management.


• Plan, prioritise and co-ordinate the work of the subscriber fraud operations team.


• Take ownership of the fraud management system, identify and deliver business case and requirements for future system integration and delivery.


• Develop business awareness of the subscriber fraud team and obtain business buy-in to methodologies and strategies.


• Research, document, and implement industry best practices regarding fraud prevention and detection.


• Develop and establish external fraud detection policy, processes, and procedures.


• Develop, maintain, document, and ensure implementation of a subscriber fraud referral process.


• Develop and implement measurable fraud prevention controls.


• Report on fraud levels and loss to the business.


• Develop process and procedure to identify departmental workload versus resources with a view to ensuring adequate utilization of resources.


• Lead cross-functional initiatives to proactively prevent fraud and implement changes that can enhance detection and/or deter future subscriber fraud behavior.


• Develop and document current/future policies, procedures and processes that impact fraud departmentally.

• First degree in any related discipline 


• Fluent in English


• Possession of a professional qualification

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others


• Experience working in a medium to large organization. 


• Fraud Operational and/or Fraud Policy experience.