Manager, Learning, Knowledge Management, and Reporting

Background

Launched in 2016, the Global Health Supply Chain-Procurement
and Supply Management (GHSC-PSM) project ensures the uninterrupted supply of
health commodities to prevent suffering, save lives, and create a brighter
future for families. In Nigeria, GHSC-PSM procures commodities and provides system-strengthening
support to improve supply chains for HIV/AIDS and malaria. 

Panagora Group, a woman-owned small business, provides
professional labor to support the GHSC-PSM Nigeria country office's strategic
engagement, advocacy, knowledge management and communications activities.

This Manager, Learning, Knowledge Management, and
Reporting position will be a key Performance, Learning, and Strategic Impact
(PLSI) Department member. The role is responsible for supporting the
implementation of the PLSI strategy by driving learning initiatives, managing
knowledge systems and archives, and ensuring robust documentation and reporting
of project activities and performance. This is
a fixed-term, full-time position based in Abuja, Nigeria through June 30,
2027.

Principal Duties and Responsibilities:

The Manager, Learning, Knowledge Management, and
Reporting will:

A.
Learning and Adaptive Management:

1. Implement Learning
   Initiatives: Support the
   implementation of innovative learning and adaptive management approaches,
   interventions, and events (e.g., forums, workshops, conferences) aligned
   with GHSC-PSM best practices and the PLSI strategy, fostering
   self-reliance and ownership by the Government of Nigeria.
   
2. Facilitate
   Cross-Learning: Actively support
   and facilitate cross-learning processes and knowledge sharing among
   project implementation teams at central, regional, and state levels,
   including debriefings and lessons learned sessions from technical
   activities.
   
3. Support Data-Driven
   Learning: Collaborate with PLSI
   and technical teams to support the development and testing of data
   visualization tools, methods, and analytics that foster learning and
   adaptive management.
   
4. Promote Adaptive
   Management Capacity: Contribute
   to initiatives that build the capacity of project staff and partners in
   learning and adaptive management techniques, leveraging informational
   sources and research methods (observations, assessments, surveys,
   reports).
   

B.
Knowledge Management, Archiving, and Documentation:

5. Oversee
   Documentation Processes: Support
   and oversee all project documentation efforts, ensuring that all aspects
   of the GHSC-PSM implementation process are systematically and adequately
   documented.
   
6. Manage Knowledge
   Archives: Establish, maintain,
   and manage a centralized knowledge management system (e.g., SharePoint),
   including a classification system for all GHSC-PSM documents. Ensure
   archives are accessible, up-to-date, and vital documents are preserved.
   
7. Implement Document
   Management Policies: Contribute
   to the development and support the implementation of the project's
   document management policy, including the collection, conservation,
   processing, and communication of archives.
   
8. Provide Information
   Services: Serve as a key
   resource for project personnel, providing reference and information
   services on internal documents and archives, and responding effectively to
   user requests.
   

C.
Technical Reporting and Performance Information:

9. Support Performance
   Reporting Systems: Maintain and
   support the GHSC-PSM performance reporting system, ensuring information is
   complete, current, and readily available for analysis and decision-making.
   
10. Facilitate
    Reporting Adherence: Work with
    project staff to ensure the requirements and processes for performance and
    technical reporting are understood and consistently adhered to.
    
11. Contribute to
    Report Preparation: Support the
    preparation, compilation, completion, and distribution of high-quality
    performance and technical reports (e.g., technical briefs, success
    stories) for internal and external stakeholder groups, ensuring clarity
    and accuracy.
    
12. Harness Lessons for
    Communication: Support efforts
    to harness project experiences, lessons learned, and successes into
    compelling communication products.
    

D.
General:

13. Carry
    out additional responsibilities as assigned by the Director, PLSI.
    

Requirements

• A Bachelor’s or
  Master’s Degree in Management, Organizational Development, Communications,
  Journalism, Public Relations, Library Science, Knowledge Management,
  Public Health, International Development, Education, or a related field.
  
• Minimum of seven (7)
  years of progressive experience in learning, knowledge management,
  communications, documentation, and/or technical reporting, preferably
  within complex international development programs. Experience with USG and/or Department of State funded projects and public health supply chains is strongly
  preferred.
  
• Demonstrated expertise
  in facilitating learning and adaptive management efforts, including
  experience applying design thinking principles and coordinating learning
  events using diverse adult and organizational learning methodologies.
  
• Proven experience in
  developing and managing knowledge management systems (e.g., SharePoint),
  documentation processes, and archives.
  
• Excellent command of
  the English language (verbal and written) with a proven ability to
  synthesize and communicate complex information clearly and persuasively
  for diverse audiences (writing samples may be requested).
  
• Strong research,
  analytical, and organizational skills with the proven ability to manage
  multiple priorities, meet tight deadlines, and manage projects effectively
  in a fast-paced environment.
  
• Excellent
  interpersonal skills with a demonstrated ability to establish and maintain
  strong working relationships with staff at all levels, partners, and
  stakeholders.
  
• Proficiency in
  Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity
  with graphics programs and webinar platforms.
  
• Values-driven with
  exceptional integrity, committed to ensuring a safe working environment
  and equal opportunities.