Manager, Site Reliability Engineering

1. Leadership & Strategy

• Lead, mentor, and grow the SRE team; set clear goals, on-call structure, and career paths.
  
  


• Define and own SRE strategy, roadmap, and best practices aligned with business and compliance requirements.
  
  


• Drive a culture of reliability, automation, and blameless postmortems.
  
  

2. Reliability & Availability

• Own SLAs, SLOs, and SLIs for all production platforms (core banking, APIs, payments).
  
  


• Ensure 99.9%+ availability of critical services and lead efforts to eliminate single points of failure.
  
  


• Manage capacity planning, scalability, and disaster recovery (DR/BCP) strategies.
  
  

3. Infrastructure & Automation

• Own and evolve our cloud and on-prem infrastructure (AWS/Azure, Kubernetes, Docker, Terraform).
  
  


• Drive Infrastructure as Code (IaC), CI/CD, and GitOps maturity to enable safe, frequent releases.
  
  


• Lead automation of operational toil, provisioning, and configuration management.
  
  

4. Incident & Problem Management

• Own the incident response lifecycle - detection, escalation, resolution, and post-incident review.
  
  


• Build and improve monitoring, alerting, logging, and observability stacks (Prometheus, Grafana, ELK/Datadog, PagerDuty).
  
  


• Act as final escalation for P1/P2 incidents.
  
  

5. Security & Compliance

• Partner with Security and Compliance to ensure infrastructure meets PCI-DSS, NDPA, CBN, and ISO 27001 requirements.
  
  


• Embed security, secrets management, and vulnerability remediation into SRE practices.
  
  


• Own change management and audit readiness for infrastructure changes.
  
  

6. Collaboration

• Collaborate closely with Software Engineering, Product, Security, and Client Success to ensure reliability is built-in.
  
  


• Provide technical guidance to engineering teams on resilient architecture patterns.