Manager, Strategy (Financial Services & Digital Experience)

Role Overview 

We are seeking an experienced and innovative Manager to lead our Financial Services & Digital Experience team. This role is ideal for a strategic thinker with a strong background in financial services, digital transformation, and customer experience. You will be responsible for driving digital innovation, enhancing client engagement, and delivering value through technology-enabled financial solutions. 

Key Responsibilities 

• Lead digital transformation initiatives within the financial services sector. 

• Develop and implement strategies to enhance customer experience across digital platforms. 

• Collaborate with cross-functional teams to design and deliver innovative financial products and services. 

• Monitor industry trends and emerging technologies to inform strategic decisions. 

• Manage client relationships and ensure delivery of high-quality solutions. 

• Drive business development efforts and support proposal development. 

• Mentor and develop junior team members. 

What We’re Looking For 

• First degree as well MBA/ MSc., and PhD in relevant courses is a plus 
• Minimum of 6 years consulting experience or relevant industry experience preferred 
• Experience working with External or Internal clients in the Financial Services sector, Telecoms and FMCG on corporate and business strategy, digital strategy and transformation and customer strategy (CX and UX) 
• Shaping, planning, and executing complex strategic workstreams as part of client projects, with support from Senior Managers, Directors, or Partners 
• Undertaking analysis, translating the analysis into useful findings and quality assuring the results in conjunction with project leadership 
• Leading data gathering required to solve complex problems in a short timeframe 
• Developing hypotheses and insights to unlock challenging client problems 
• Identifying and addressing client needs, rapidly building credibility, and maintaining and utilizing networks of client relationships.