Operations Lead

Summary

Responsibilities

• Operate vehicles safely and confidently using a valid driver's license while utilizing digital navigation tools like Google Maps for optimal route planning.
  
• Facilitate professional communication and effectively coordinate between delivery teams, suppliers, and internal staff.
  
• Oversee end-to-end logistics, including inventory tracking, supplier management, and the execution of field operations.
  
• Resolve operational challenges promptly to ensure timely fulfillment of customer orders.
  
• Maintain precise and up-to-date records of all business activities and transactions.
  
• Supervise and direct riders, drivers, and other team members to maximize productivity and adherence to schedules.
  
• Leverage digital tools such as Google Workspace, Excel, and WhatsApp Business to streamline communication and data management.
  
• Demonstrate strong customer service etiquette while managing relationships with external partners and clients.
  
• Work autonomously with a proactive mindset, maintaining performance and composure under pressure.
  

• Possession of a valid driver's license and the ability to drive with confidence.
  
• Proficiency in using mapping applications (e.g., Google Maps, Waze) for efficient route navigation.
  
• Exceptional interpersonal and verbal communication abilities.
  
• Proven capability to coordinate complex logistics, inventory, and supplier networks.
  
• Strong organizational, problem-solving, and time-management competencies.
  
• Advanced skills in Google Workspace, spreadsheet software (Excel/Google Sheets), and WhatsApp Business.
  
• Experience in managing and leading teams of drivers, riders, and support staff.
  
• A professional demeanor with a focus on delivering excellent customer service.
  
• Self-motivated with the capacity to work independently and thrive in a high-pressure setting.
  
• Prior experience in operations, logistics, FMCG, agribusiness, or food distribution is highly preferred.