Operations Officer

• Execute daily operational activities in line with the bank's policies and procedures.
  


• Process customer transactions accurately and within established turnaround times.
  


• Monitor daily branch operations to ensure efficiency and compliance.
  


• Ensure proper documentation and processing of account opening, account maintenance, and account closure requests.
  


• Verify customer documentation in line with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
  


• Reconcile daily transactions, suspense accounts, and general ledger entries.
  


• Prepare and submit daily, weekly, and monthly operational reports.
  


• Monitor cash management activities and ensure adequate cash availability.
  


• Coordinate the processing of inward and outward transfers, standing orders, and other banking transactions.
  


• Ensure proper custody and control of sensitive operational instruments, including cheque books, security documents, and vault operations
  

Requirements

• Bachelor's degree in Banking & Finance, Accounting, Business Administration, Economics, or a related discipline.
  


• Minimum of 2–5 years' experience in banking operations, preferably within a microfinance bank.
  


• Knowledge of microfinance banking operations and regulatory requirements.
  


• Professional certifications such as ACIB, ACA, ACCA, or relevant certifications will be an added advantage.
  


• Strong understanding of banking products, operational controls, and customer service standards.
  


• Proficiency in Microsoft Office applications and Core Banking Systems.
  


• Excellent written and verbal communication skills.