Relationship Manager

About the Role

Our client is a growing lending organisation that provides working -capital financing solutions to small and medium -sized businesses.

The organisation is seeking an experienced, commercially driven Relationship Manager to acquire, onboard, and manage SME clients. The successful candidate will be responsible for growing a quality loan portfolio, guiding clients through the loan process, driving timely repayments, and building strong long -term customer relationships.

This is a target -driven role for a professional with experience in lending, financial services, B2B sales, client acquisition, or relationship management.

Key Responsibilities

• Identify, prospect, acquire, and onboard eligible SME clients.
  
• Build and manage productive relationships with existing and prospective clients.
  
• Guide clients through loan applications, documentation, verification, approval, and disbursement processes.
  
• Drive portfolio growth by achieving assigned monthly loan -disbursement targets.
  
• Monitor client repayment behaviour and follow up on due and overdue obligations.
  
• Maintain high -quality client relationships while promoting responsible lending and sound portfolio performance.
  
• Work closely with relevant internal teams to ensure timely loan processing and an excellent customer experience.
  
• Maintain accurate and up -to -date client, pipeline, disbursement, and repayment records.
  
• Provide market intelligence, client feedback, and competitor insights to support product improvement and business growth.
  
• Ensure compliance with internal credit, documentation, customer -management, and reporting processes.
  
• Prepare periodic reports on client acquisition, portfolio performance, disbursements, repayments, and pipeline activity.
  

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related discipline.
  
• Minimum of 3 to 5 years’ relevant experience in sales, relationship management, SME lending, credit, microfinance, or financial services.
  
• Demonstrable experience acquiring and managing business clients.
  
• Good understanding of lending, credit assessment, loan documentation, and repayment processes.
  
• Strong sales, negotiation, communication, and stakeholder -management skills.
  
• Ability to work independently, manage a client pipeline, and consistently achieve assigned targets.
  
• Strong attention to detail, commercial judgement, integrity, and customer -service orientation.
  
• Proficiency in Microsoft Office tools, especially Excel and PowerPoint.
  
• Candidates resident in, or able to commute conveniently to, Ibeju -Lekki and surrounding locations will have an advantage.
  

Key Performance Areas

• Achievement of assigned monthly loan -disbursement and portfolio -growth targets.
  
• Strong loan -repayment and recovery performance across the assigned portfolio.
  
• Acquisition, activation, retention, and growth of quality SME clients.
  
• Accurate documentation, timely reporting, and compliance with lending processes.
  
• Professional, responsive, and client -focused service delivery.
  

Benefits