Software Functional Consultant

• Conduct requirement analysis and understand the clients' business processes to suggest a suitable product solution.
  
• Understand the clients' business goals and make recommendations regarding the software solutions that can assist in achieving their objectives.
  
• Provide clients with presentations, prepare functional specification documents, and provide training as needed
  
• Deliver and implement products solutions to clients ensuring successful project completion within budget and timeline.
  
• Provide post implementation support, resolve issues and questions raised by clients.
  
• Keep up to date knowledge of changes in our products and platform updates, and suggest enhancement and upgrades.
  
• Colloborate with cross functional teams to create and execute testing plans ensuring that the solution meets the clients' needs.
  
• Ability to develop functional design documents and process flow diagrams for complex business processes.
  
• Experience in configuring and customizing CRM, Ecommerce platforms, Helpdesk, ERP systems to meet clients' needs.
  

Requirements

• Bachelor's degree or HND in Business Management,Computer Science, Information Technology or Related Fields.
  
• Minimum of 2 years experience as a Functional Consultant
  
• Has experience delivering solutions for CRM, Helpdesk, ecommerce platforms and or ERP systems.
  
• Project management skills, including estimating time requirements, setting deadlines, and managing resources.
  
• Ability to work independently or as part of a team.
  
• Excellent in written, verbal and presentation skills.
  
• Ability to communicate effectively with clients, team members and other stakeholders.
  
• Excellent analytical and problem solving skills.
  
• Understanding of integrations capabilities with third party applications.
  
• Ability to travel to clients site when necessary
  
• Possess a thorough understanding of enterprise systems and their application in business processes.