Teller

Job Purpose

•    To Fulfil the customer requirements over the cash counter by; Receiving cash, cheques, Transfer between customer’s accounts, In-house clearing, outward clearing, Issuing manager cheques, collecting charges for retail customers.

•    Process all counter transactions accurately / swiftly and insuring that all activities is being done during working hours adhered to the bank’s policy and standard operation procedures.

•    Cross Sell & Refer the high profiled & wealth customers to the CRO for further cross selling of bank products. 

 

Key Accountabilities

•    To carry out a range of counter banking transactions ensuring 100% accuracy in receipts and payments.

•    At the end of each day’s transactions all tills must be accurately balanced and any discrepancies highlighted to the Teller Supervisor and investigated that same day.

•    To ensure full knowledge and compliance with the Central Bank’s AML Regulations and with immediate reporting to the Teller Supervisor of any grounds for suspicion, including suspected frauds and counterfeits.

•    Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.

•    Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.

Other Accountabilities

•    Upon request provide on-the-job training to colleagues.

•    Undertake other duties at similar level when required.

•    Immediate escalation to the branch Supervisor or the Manager Customer Relationship (MCR) of any breach, risk or loss event suspected. 

•    To keep abreast with Central Bank Regulations with regard to counter transactions.

•    Cross sells the customers / introduces the bank products and services while performing the transactions as well as handing over the brochures and refer the customers to the OCR for further cross selling.

Other Accountabilities

Job Context

A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment

•    Processing all counter transaction accurately and with Zero errors as well as delivering the best service to the customers as per bank standard service and cross sell bank products.

Education

Experience and Skills

Skills

•    Counter related functions                  - Knowledge and skill to identify forged currency notes

•    Cash management                            - Good interpersonal skills

•    Clearing & Collection                         - Good communication skills

•    Basic computer skills

Work Experience

•    A minimum of 2 years experience in a teller cash transaction role.

 

Technical Competencies

Behavioural Competencies