Vice President, Growth & Partnerships

The VP, Growth & Partnerships will spearhead user acquisition, engagement, and revenue growth across our B2B, B2C, and third-party products. As a key member of the leadership team, this role is responsible for developing and executing end-to-end growth strategies spanning acquisition, retention, and loyalty. The VP will lead all commercial activities, focusing on new opportunities and markets while achieving customer acquisition, revenue, and broader strategic business objectives.

Working closely with Product, Engineering, Brand, Marketing & Communications (BMC), Business Assurance (Compliance and Risk), and Strategy & Transformation teams, the VP will build, measure, and optimize growth initiatives. The role will also drive innovative partnerships, market expansion, and strategic collaborations, ensuring measurable outcomes that strengthen the organization’s ecosystem and market leadership.

Key Roles & Responsibilities

1. Partnership Development & Management

• Establish strategic alliances with local and international technology providers and businesses across key industries such as finance, hospitality, logistics, healthcare, insurance, and entertainment to diversify and enhance product offerings.
  


• Develop and maintain long-term, value-driven relationships with key vendors and partners to support business growth.
  


• Negotiate commercial agreements aligned with product and business objectives, ensuring mutual value creation.
  

2. Growth Strategy & Market Expansion

• Design innovative and optimized service offerings to drive user acquisition, retention, and loyalty.
  


• Identify emerging markets and anticipate industry trends to develop effective market expansion strategies.
  


• Analyze customer feedback and user data to identify growth opportunities and inform actionable strategies.
  

3. Product & Business Alignment

• Collaborate cross-functionally with Product, Engineering, and Strategy & Transformation teams to prioritize features and innovations that drive growth.
  


• Develop deep customer and market understanding to influence product development and marketing decisions.
  

4. Leadership & Advocacy

• Build, lead, and inspire a high-performing Growth and Partnerships team with a strong culture of accountability and innovation.
  


• Serve as a brand ambassador, promoting Zojapay and Zojatech as innovative and trusted fintech leaders.
  

5. Metrics & Performance Optimization

• Track partnership and growth performance using key metrics such as user acquisition, retention, satisfaction, and revenue growth.
  


• Continuously optimize customer journeys and growth processes across all stages of the lifecycle.
  

6. External Awareness & Risk Management

• Monitor market trends, competitors, and regulatory developments to proactively adjust strategies.
  


• Communicate critical external insights to inform organizational decision-making.
  

7. Business Reporting & Continuous Improvement

• Deliver data-driven performance reports to the Chief Business Officer (CBO).
  


• Recommend and implement process improvements to enhance efficiency, scalability, and outcomes.
  

Key Impact Areas

• Scaling strategic partnerships to expand product offerings and market reach.
  


• Driving user acquisition and retention through innovative, data-driven growth strategies.
  


• Delivering measurable revenue growth while building a strong and sustainable ecosystem.
  

Requirements

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
  




• Master’s degree in Business Administration, Economics, Finance, Information Technology, or related fields from a recognized university will be an added advantage.
  




• Certification in Sales, Business Process, or Business Development will be an advantage.
  




• Membership of professional management associations will be an added advantage.
  




• Minimum of 12 years’ experience in an IT operating environment with hands-on experience in Sales, Business Development, Partnerships, and executive management, including at least 6 years in a senior management role.
  




• Experience in the fintech industry.
  




• Core strength and verifiable experience in scaling startups.
  




• Strong understanding of customer acquisition and retention strategies.