Client Service Representative (Graduate NYSC Intern)

• Serve as the first point of contact for prospective and existing clients.
  
• Respond promptly and professionally to client enquiries across relevant communication channels.
  
• Engage prospects in meaningful conversations to understand their needs, challenges, and requirements.
  
• Clearly communicate and pitch the firm's services to prospective clients.
  
• Identify qualified leads and support the conversion of prospects into clients.
  
• Build and maintain strong relationships with prospective and existing clients.
  
• Follow up consistently with prospects and ensure enquiries are properly managed through to resolution or conversion.
  
• Represent the firm's brand, values, and services in a professional and compelling manner.
  
• Maintain accurate records of client interactions, leads, follow-ups, and opportunities.
  
• Work closely with relevant internal teams to ensure a seamless client experience.
  
• Stay informed about the firm's services and industry developments in order to communicate effectively with clients.
  
• Use digital tools and platforms effectively to manage client communication and engagement.
  

Requirements

• Bachelor's degree or equivalent qualification.
  
• Must be an NYSC Corp Member
  
• Previous experience in a client-facing, customer service, business development, sales, account management, or related role.
  
• Demonstrated ability to communicate confidently with clients and prospects.
  
• Strong verbal and written communication skills.
  
• Strong interpersonal and relationship-building skills.
  
• Good knowledge of digital communication platforms and productivity tools.
  
• Ability to work independently, take initiative, and meet targets.
  
• Professional appearance, demeanour, and strong personal presence.
  
• The candidate must be digitally proficient and comfortable with modern technology and digital platforms.
  

Benefits