Customer Service Intern

• Handle
  customer inquiries, complaints, and service requests via phone, email, zoho,
  or WhatsApp
  
• Provide accurate information about products, services, policies, and procedures
  
• Meet service -level targets (response time, resolution time, customer satisfaction scores)
  
• Follow up with customers to ensure resolution and satisfaction
  
• Collection of outstanding receivables from clients
  
• Maintain detailed and accurate records of customer interactions and Basic reports on Zoho CRM, Sheet and PowerPoint
  
• Coordinate with internal teams (Project, Legal, Finance, Sales, cCoporatecomms. etc.)
  
• Welcome visitors, residents, and clients in a professional, courteous, and friendly manner
  
• Manage front desk operations and maintain a welcoming environment
  
• Register visitors, hampers, gift boxes and manage access control procedures
  
• Requesting and Offering refreshments to Guests
  
• Handle basic administrative tasks (filing, documentation, correspondence)
  

Requirements

Benefits