Crew Sales Performance Manager

Crew Sales Performance Manager 

Application deadline: 14.07.26 

Location: Norway 

Type of contract: Permanent / Temporary Contract

"Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

Are you our new Crew Sales Performance Manager? (Internal Opportunity - Temporary)

As a Crew Sales Performance Manager, you will drive crew engagement and sales performance management within onboard sales, allowing us to set the right inflight sales targets, measure performance, and implement solutions to maximize onboard sales growth at Norwegian.

You’ll join the Inflight Retail team, which is part of Product & Customer Experience within the Commercial unit. In this role, you will influence the onboard shopping experience, drive crew sales engagement, and contribute to the commercial success of our flights. You'll focus on building a strong sales and service culture among our cabin crew, working closely with internal stakeholders as well as our retail partner, Gate Retail, to launch and run onboard sales campaigns.

A key part of your job is to support our cabin crew with performance updates, and share best sales practices. By keeping our cabin crew motivated, celebrating successes, and sharing practical tips, you will help them hit their targets. Since this is a temporary replacement, you will step straight into an active role, managing and improving how we track and drive onboard sales performance.

The role is based at our head office at Fornebu, at the commercial heart of Norwegian.

What is it like to work at Norwegian:

Norwegian’s vision is to be the most loved and trusted airline in Europe, and our people are key to achieving that goal.
Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people.
No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things.

So, fasten your seatbelt — your next exciting career journey starts here!

In this role you will be responsible for:

RUNNING THE ONBOARD SALES PERFORMANCE MANAGEMENT AND CREW ENGAGEMENT

• Build relationships and communicate the sales targets to our cabin crew and other relevant stakeholders


• Follow the actual sales performance, analyse gaps, and suggest actions for improvement


• Monitor and communicate the Sales Performance updates to cabin crew and crew management


• Track and drive the engagement metrics that support the sales performance


• Provide leadership and direction to achieve the inflight growth and transformation agenda


• Identify further opportunities to drive sales engagement and build engagement plans


• Support the cabin crew by sharing the best sales strategies and tactics


• Initiate the required sales skill training for cabin crew


• Visit crew bases to maintain collaboration and Inflight Retail visibility

You are our ideal candidate if you have:

• Excellent collaborative skills with the ability to negotiate, lead, and incorporate diverse perspectives.


• A proactive mindset with the ability to pursue your own initiatives and introduce fresh, creative ideas.


• Strong analytical skills with a strong understanding of Excel to track the sales data.


• Excellent PowerPoint skills with the capability to translate and communicate set targets and performance to varied audiences.


• Outstanding communication skills across different organizational levels, with a proven ability to influence decisions.


• A hands-on approach and enthusiasm for collaborating directly with cabin crew.


• A self-driven attitude, a positive mindset, and a genuine interest in the aviation sector.


• A structured way of working with the ability to prioritize effectively under time pressure.


• Fluent English (Scandinavian language is a plus).

We can offer:

Joining Norwegian means more than just a competitive salary — it’s about being part of a community that values and rewards your contributions.

Here’s what you can look forward to:

• Travel in Europe and beyond with massively discounted employee priced tickets with Norwegian and our partner airlines


• We have good pension schemes


• Get comprehensive medical and travel insurance


• You will have the flexibility to combine working from our office and from home


• We offer a competitive salary


• Possibility to participate in activities run by Norwegian SportsClub

Could this be the start of an amazing journey?

We are looking to leverage the incredible talent already inside Norwegian, and we highly encourage experienced cabin crew members and other internal candidates with a passion for retail and crew performance to apply!

We're interviewing continuously, so don't wait to apply!

If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in either English or a Scandinavian language.

Interested? Let’s talk! 

If you have any questions, feel free to reach out to: 

Ilze Silina

VP Inflight Retail

[email protected]

Location: Norway 

Travel required:  

Application deadline: 14.07.26 

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