Service Specialist

At Nord Pool we are building the next generation of systems to trade power across Europe. We want to delight our customers with fantastic user experiences, services, and a platform that exceeds their expectations.

We deliver societally critical systems that play an essential role in facilitating fair and efficient power markets across Europe. Through these systems and their offering, Nord Pool also plays a key role in enabling the acceleration towards green and clean energy production and consumption.

We are looking for a Service Specialist for the shared services team.

In this role you will be:

• Responsible for in-house coordination of customer onboarding processes together with our excellent team. In addition you will be dealing with customer change requests, and other inquiries affecting the customer subscriptions and services.
• Document control, archive responsibility, CRM updates and administrative support of all business processes related to Nord Pool’s customers.
• Present and advise on products and services to existing and prospective customers in close collaboration with our sales team or other stakeholders.
• Drive or contribute to ad hoc priorities or projects  within the Operations team as required.
• Delivering of excellent customer service during day to day operations through a ticket system, phone or email
• Support with the billing process.

Role Requirements

• Completed higher education.
• Experience with IT systems for Service management, CRM and document control.
• Experience from developing, streamlining and mapping customer journeys and business processes, and translating these into efficient back office business processes or customer experiences.
• Experience with management and implementation of new (technical) solutions.
• Knowledge of documentation compliance standards and requirements.
• Excellent IT skills and interest.
• Excellent Customer Service skills.
• Excellent English skills, both written and spoken.
• An additional European language at minimum intermediate level, both written and oral would be a plus.
• Knowledge and understanding of the power market is an advantage but not a requirement as long as there is an interest to learn.

Desired characteristics

• Excellent attention to detail and a structured working style.
• Strong relationship building skills and a team player.
• Flexible, proactive, self-driven and result oriented.
• High level of energy, drive, enthusiasm and commitment.
• Can-do and service minded attitude.
• Ability to work under high pressure, in a fast moving and challenging environment.
• Excellent communication skills, oral and written.

Must identify with our corporate values: Together, with Integrity, towards Excellence

If you recognize yourself in this description and meet our requirements, we are looking forward to receiving your application!

Start date: as soon as possible

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

About Nord Pool

Nord Pool is Europe's leading power market and offers trading, clearing, settlement and associated services in both day-ahead and intraday markets across 16 European countries.

450 companies from 20 countries trade on our markets in the Nordic and Baltic regions, the UK, Central Western Europe (covering Austria, Belgium, France, Germany, Luxembourg and The Netherlands) and Poland.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.