Administration Support Officer

Serco is a place where you can grow

Your impact makes a meaningful difference, and we’re committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Career development and ongoing training opportunities


• Flexible benefits that support your wellbeing


• Supportive and inclusive team environment


• Long-term job security with Government-backed contracts


• Opportunities to contribute to meaningful community outcomes


• Employee networks that celebrate diversity and belonging

Make an impact at Serco

As our Administration Support Officer, you’ll play an important role in keeping our Performance team running smoothly while supporting privacy-related processes across the facility. Working closely with the Privacy Manager, you’ll help deliver high-quality administration support, coordinate requests, and maintain efficient office operations. This is a varied role where your organisation, attention to detail, and ability to build positive relationships will make a real difference. You’ll be part of a collaborative team committed to rehabilitation, reintegration, and creating safer communities.

As an Administration Support Officer in the Performance Team, you’ll make a positive impact by:

• Managing reception enquiries and welcoming staff and visitors


• Coordinating office supplies, equipment maintenance, and courier services


• Supporting privacy information requests and ensuring timely responses


• Liaising with internal teams and external stakeholders to gather and transfer information


• Maintaining accurate records and confidential information systems


• Contributing to team initiatives and continuous improvement activities

Serco is a place for you

You could be a great fit if you have:

• Experience in administration support, ideally in a secure or regulated environment


• Strong skills across Microsoft Office, including Word, Excel, and PowerPoint


• Confidence managing both manual and digital record systems


• Excellent communication skills and a customer-focused approach


• Strong organisational skills with a sharp eye for detail


• A proactive, dependable attitude and the ability to work well under pressure

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll enjoy a flexible approach to work-life and the confidence that comes with working at a company with long-term Government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to use your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQI+, veterans, and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

How to Apply

Click Apply to submit your application today.

Please upload your CV as a single document. If you’d like to include a cover letter, merge it with your CV before uploading.

Impact a better future at Serco.