Auckland Fulfilment Manager

About Big Chill Distribution

You've probably seen our recognisable polar bear logo travelling the highways of New Zealand.

Big Chill Distribution is New Zealand's leading temperature-controlled logistics provider, delivering chilled and frozen transport, warehousing and fulfilment solutions through a nationwide network.

Our customers trust us with far more than storing product. We manage inventory, fulfil customer orders, provide value-added warehouse services and help keep New Zealand's food supply chain moving every day.

As our warehousing and fulfilment business continues to grow, we're looking for an experienced leader to take ownership of our Auckland fulfilment operation.

About the Role

This is much more than a warehouse management position.

As our Auckland Fulfilment Manager, you will lead the entire Auckland fulfilment business, overseeing warehouse operations, customer relationships, commercial performance, warehouse systems, compliance and continuous improvement.

Reporting to the Auckland Regional Manager, you'll lead and direct our fulfilment team while working closely with transport, linehaul and sales to give our customers a great experience.

You'll be responsible for ensuring operational excellence today while helping shape the future growth of Big Chill's fulfilment business.

What you'll be responsible for

• Leading Auckland's fulfilment operation to deliver outstanding customer outcomes.


• Driving operational performance across receiving, inventory, picking, dispatch and warehouse administration.


• Building strong relationships with key customers and becoming a trusted operational partner.


• Leading new customer implementations and supporting business growth opportunities.


• Optimising warehouse performance through WMS, reporting and continuous improvement initiatives.


• Delivering strong financial performance through effective labour planning, productivity and cost management.


• Creating a high-performing, engaged team through coaching and leadership.


• Ensuring the highest standards of Health & Safety, Food Safety and regulatory compliance.


• Working collaboratively with our transport, linehaul and commercial teams to deliver an exceptional end-to-end customer experience.

What we're looking for

We're looking for an experienced operational leader who combines commercial thinking with exceptional people leadership.

You'll ideally bring:

• Senior leadership experience within warehousing, fulfilment, logistics or distribution.


• Strong commercial and financial acumen.


• Experience leading customer-focused operations.


• Excellent leadership and coaching capability.


• Strong understanding of Warehouse Management Systems (WMS).


• A passion for continuous improvement and operational excellence.


• Experience within food, FMCG, grocery or temperature-controlled logistics would be highly regarded.

Why join Big Chill?

This is an opportunity to lead one of New Zealand's largest temperature-controlled fulfilment operations and play a key role in the continued growth of our business.

We offer:

• A critical leadership role with genuine influence.


• Modern facilities and technology.


• A supportive leadership team.


• Ongoing professional development.


• The opportunity to shape the future of Big Chill's fulfilment business.

As part of the Freightways group, career and development opportunities are unlimited.  

If this sounds like the opportunity you've been waiting for, get your application in today!

To be considered for this role, you must have the right to work in New Zealand and be willing to complete a criminal history check and pre‑employment drug test.