AV Operations Manager

• Can you manage key vendors, contractors and service partners?
• Do you have proven experience stabilising and improving operational services?
• Have you got a good understanding of health and safety requirements within AV or event environments?

Kōrero mō te tūranga - About the role 

Te Herenga Waka - Victoria University of Wellington is currently recruiting an AV Operations Manager to join Te Tai Matihiko - Digital Solutions team on a 6-month fixed-term, full-time contract. This is an onsite role based at the Kelburn campus, five days per week with a possibility of an extension after the initial six-month fixed-term period.

This is a hands-on leadership role with a clear mandate to stabilise, optimise and mature the University's Teaching Technology operations. You will lead a team of eight, take ownership of AV service delivery, and work closely with key stakeholders and vendors to improve service performance, operational practices and the reliability of learning spaces and meeting room technologies.

Key responsibilities:

• Lead the implementation of recommendations from the April 2026 external review.
• Provide operational leadership and service ownership for AV, lecture capture, hybrid teaching, meeting room and digital signage technologies.
• Lead, coach and develop the Teaching Technology team.
• Improve service performance, operational standards and support models.
• Manage key vendors, contractors and service partners.
• Oversee AV operational and capital budgets and support lifecycle planning. 
• Promote strong health and safety and risk management practices across AV operations.

Ō pūmanawa - About you

You will be a pragmatic, delivery-focused leader who is comfortable working in a complex and fast-paced environment. You will bring strong people leadership, operational service management and AV experience, with the ability to establish clear priorities, improve team performance and build sustainable ways of working.

You will be confident working with technical teams, senior stakeholders and external vendors, and able to translate complex technical issues into clear and practical advice.

Key requirements:

• 5 + years' experience leading AV, learning spaces or event technology service teams in a complex organisation.
• Proven experience stabilising and improving operational services.
• Strong people leadership and team management experience.
• Experience managing end-to-end AV services, including classroom technology, meeting rooms and events support.
• Strong stakeholder management and communication skills.
• Sound understanding of health and safety requirements within AV or event environments.
• Knowledge of hybrid teaching and collaboration technologies would be advantageous.

Role Description: Click here to see further information, including salary details. 

If this link is not available, click 'apply' to view this on the University career's page.

Close date for vacancy: 27 July 2026.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Krishan Kumar ([email protected]).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. 

Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.