Customer Services Officer (FX-PL)

About New Zealand Couriers

New Zealand Couriers have been helping Kiwis get their deliveries sorted since 1964. We are a nationwide team of over 1,100 people and we deliver tens of millions of parcels a year. We are committed, we know our stuff and we’re proud to serve the communities we work in.

As the flagship brand in the Freightways Group, we have enjoyed strong growth over recent years.

About the Role

We’re looking for a motivated and organised person to step into a Customer Service Officer role, providing excellent support to our customers and branch team during a parental leave period of approximately seven months. 

Assisting our customers on the front line, your ability to communicate and connect to people will see you achieve exceptional customer service. You will be capable of remaining calm under pressure, and confident in handling customer queries with your solutions-focused approach.

Hours for this role are Monday to Friday (12.30pm - 5.30pm) and occasional Saturdays on a rotating roster 8:00am - 11:00am.

What you’ll do:

• Process customer queries, via phone, email and face-to-face queries


• Always adhering to company national standards of service excellence


• Data entry and processing of misdirected/undeliverable freight


• Reception duties including processing over the counter cash sales


• Assisting in operational and admin duties such as freight sorting, scanning, reporting

What we’re looking for:

• Results-driven with natural problem-solving skills


• Understanding that complaints are opportunities to build better customer experiences


• A high level of accuracy and attention to detail


• Excellent data entry skills and experienced with Microsoft Office


• Great listening skills and the ability to build rapport with customers and colleagues 

What we offer:

• Supportive, down-to-earth team environment


• Full training and all the tools you need to succeed


• A chance to be part of NZ’s leading courier company

Fixed term: Fixed term parental leave cover for 7 months

If you thrive in a busy environment and take pride in providing great service, we’d love to hear from you.

The successful candidate will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.