We are looking for a Team Leader – to work primarily in repairs for our Service Department. This is a permanent, full-time position, you’ll be joining our Existing Installation and Maintenance team in Christchurch, New Zealand.

Your role will require you to provide guidance, direction and coordination of all field staff and subcontractors, and be organised in all aspects of the service & repair operations. 

Your key to success will be your technical and leadership skills, as well as a keen focus on customer service.

Key responsibilities include:

• Lead, coach, and develop a team of field technicians to deliver outstanding service.


• Build strong customer relationships and resolve enquiries and issues promptly.


• Monitor maintenance performance, equipment reliability, and customer satisfaction.


• Ensure maintenance, repairs, inspections, and compliance requirements are completed to a high standard.


• Manage team performance, leave approvals, rostering, and resource planning.


• Identify and grow repair, upgrade, modernisation, and maintenance contract opportunities.


• Ensure accurate reporting, invoicing, and cost control across the service portfolio.


• Champion safety, quality, and continuous improvement through training and development.


• Be on a duty roster (typically at least once per month), to provide after-hours telephone support, acting as a key point of contact for operational coordination, escalation management, and support for the Call Centre and Technician teams.