Kaitaki Eke Panuku | Team Leader, Student Success

• Are you interested in a 12-month fixed-term, full-time role?
• Can you demonstrate understanding of academic statutes and student academic processes? 
• Have you got proven experience in planning, policy analysis, reporting and delivering to tight deadlines?

Kōrero mō te tūranga - About the role 

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Team Leader, Student Success to join Tītoko - Centre for Student Success team on 12-month fixed-term, full-time contract.

Key Responsibilities:

• Deliver the operational management of key business processes which include effective planning, and delivery of holistic student support and student administration processes for the team in accordance with university regulations, policies, and procedures. 
• Contribute to the continuous development and improvement of student administrative processes. 
• Ensure robust processes are followed to enable accurate entry of data into Banner, the Student Information Management System and maintain effective records of student engagement in the Customer Relationship Management system (CRM). 
• Risks are mitigated where possible, issues are managed professionally, and business continuity is a priority. 
• Provide effective leadership, management and coaching to the team to drive and maintain alignment with the University’s strategic goals, Paerangi the Student Success Framework, Equity, Diversity and Inclusion (EDI) Framework goals and the University’s Māori and core ethical values.

Ō pūmanawa - About you

You will be a motivated, customer-focused individual who can take the initiative, provide excellent administration and policy compliance. 

You will thrive in this role with an excellent manner with people, an ability to influence and manage conflict, strong attention to detail, and self-management skills. This role is busy, challenging, extremely rewarding and interesting for the individual. 

You will be a highly organised self-starter and natural relationship builder, who relishes working autonomously as well as contributing positively to a high performing team. You will need effective time management and forward planning to balance meeting deadlines and maintain a high standard of service to both students and staff. The ability to remain calm under pressure and thrive working with a diverse range of stakeholders.    

Key Requirements:   

• Tertiary degree, or comparable professional experience in a similar role.
• Demonstrated client centred approach and service delivery skills.
• Proven experience in planning, policy analysis, reporting and delivering to tight deadlines.
• Highly developed communication skills, with the ability to express complex matters in an accurate and concise form, both orally and in writing.
• Proven experience monitoring workloads and successfully developing, motivating and managing staff. 
• Proven understanding of Te Tiriti o Waitangi and its application in an educational context.
• Demonstrated understanding of academic statutes and student academic processes.

Role Description: Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University career's page.

Close date for vacancy: 09 September 2026.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Greg Ambrose ([email protected]).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. 

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.