Kaitohu Take Tika Tangata | Human Rights Case Advisor

Kaitohu Take Tika Tangata | Human Rights Case Advisor

Likely appointment range: $88,910–$95,186

Contract type: Permanent, full time

Location: Te Whanganui-a-Tara, Wellington

• Do you want to help individuals across Aotearoa New Zealand understand and access their human rights?

• Are you organised, resilient, and an effective communicator with a heart for people?

• Exciting opportunity to join our positive, hardworking team of case advisors and mediators.

Mō te Kāhui Tika Tangata | About the Human Rights Commission

Te Kāhui Tika Tangata is Aotearoa New Zealand’s national human rights institution. The Commission was created to provide better protection of human rights in Aotearoa. We are committed to supporting a life of dignity for all, and to becoming a Te Tiriti based organisation tauira (example) and human rights exemplar.

Our vision is to be a credible, effective, connected and highly valued organisation that makes Te Tiriti and human rights real and relevant within and outside the organisation, and that makes a positive impact for all individuals, whānau, hapū, communities and iwi in Aotearoa.

Ō mātau uara | Our values

• Mana tangata – Human dignity

• Māia, tika, pono – Courage and integrity

• Whanaungatanga – Relationships

Mō tō mātou rōpū | About the rōpū

Human Rights Case Advisors contribute to the Commission’s Information and Dispute Resolution rōpū (group). Our rōpū responds to enquiries and complaints of unlawful discrimination and broader human rights matters from members the public. Our team members come from a range of backgrounds, but they all share one thing - a passion for human rights, connecting with people and providing a quality service.

Mō tēnei tūranga | About the role

Human Rights Case Advisors provide information and support services to individuals and communities who have questions or are experiencing discrimination and broader human rights issues in Aotearoa New Zealand. Our service is mostly provided over the phone and by email.

Human Rights Case Advisors triage all enquiries and complaints the Commission receives, so their ability to assess information and understand when to seek advice or escalate matters is critical. They respond to a broad range of issues and are skilled problem-solvers who take ownership of their work as they provide relevant information and resources to a wide variety of people and communities.

Human Rights Case Advisors may be exposed to difficult and challenging matters - they are resilient. The Commission will proactively support and assist you in addressing these matters in constructive and meaningful ways.

He kōrero mōu | About you

We are looking for people who:

• are passionate about human rights, have excellent communication and engagement skills, and have experience advising or supporting people

• have experience engaging with people from diverse backgrounds and identities

• are highly organised and can prioritise and manage multiple tasks efficiently to get the job done in a timely, reliable manner

• are proactive and adaptable team-players

• can communicate effectively both over the phone and in writing and can adapt to different needs and communication styles.

It is an advantage if you have experience managing a caseload of enquiries and/or complaints and applying legislation, although training will be provided.

Ngā hua o te mahi i te Kāhui Tika Tangata | benefits of working at the Human Rights Commission

• Generous leave package of five weeks annual leave, plus additional leave

• Te Tiriti Based Organisation

• 37.5 hr working week

• Flexible working

• Enhanced parental leave provisions

Me pēhea te tuku tono | How to apply

To apply, please download and complete the questions in application form and include it along with the following documents:

• cover letter

• curriculum vitae

In your covering letter, please include information about your personal values and what interests you about the role.

If you have any questions, please contact the People and Culture Team at the Human Rights Commission at [email protected].

To view the role description, please click here.

Applications close 4 September 2026.

Applicants must have the legal right to work in Aotearoa New Zealand and be able to complete pre-employment checks, including a Ministry of Justice check.

Inclusion and Diversity

You do not need to be an expert in every part of the role from day one; we are looking for someone with the right foundations, values, and appetite to learn.

We are open to applicants with a broad range of relevant experience – both professional and lived experience.

We celebrate diversity. To build a strong and representative workforce, we actively seek applications from people across our communities. We welcome applications from disabled people, people with diverse ethnic, cultural, religious backgrounds, and people from rainbow communities.

Please let us know if any of our processes pose a barrier for you, or if you require any support that would help facilitate your participation in the application process.

The position description and this advertisement are available in alternative formats and can be provided on request.