Key Account Development Manager

To tatou tikanga | Our Culture

Our kaimahi (employees) are passionate people, each driven to contribute to better health and social outcomes, with a focus on people experiencing inequity. We are focused on hiring kaimahi who live and work in the communities they serve. Whakarongorau Aotearoa (Whakarongorau) is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa. We are committed to ensuring our workforce reflects the community we support.

Ko wai mātou | About us

Whakarongorau, a social enterprise, is a virtual health and social services organisation with a proven record of connecting people seamlessly with care when they need it. Whakarongorau aims to be there when face to face health and social services cannot, providing consistent, clinically supported access to services for those in need or when people are unable to access other options due to location, time of day, financial or cultural barriers.

Mō tēnei tūranga | About the role

The Key Account Development Manager plays a critical role in strengthening Whakarongorau presence, relationships and growth opportunities across priority customer organisations. Reporting to the Chief Commercial Officer, this role works closely with Executive leaders, operational teams, and subject matter experts to identify, shape and progress opportunities that contribute to commercial growth and improved customer outcomes.

You'll develop deep understanding of customer priorities, commissioning intentions, stakeholder networks, and emerging sector opportunities. Through structured account planning, stakeholder engagement, opportunity development, and procurement activity, you'll help position Whakarongorau as a trusted partner within the health and social sector (including Health NZ/Te Whatu Ora, ACC and Ministry of Social Development).

This role will be focused on expanding our engagement footprint, building strategic relationships, and supporting the successful progression of growth opportunities. You will act as a connector across customers and internal teams, ensuring valuable insights, opportunities, and market intelligence are translated into future services, partnerships, and sustainable organisational growth, 

Ngā haepapa matua | Key responsibilities

• Develop and maintain account plans that support growth across priority customer organisations.
• Build and strengthen relationships with key stakeholders and decision makers.
• Identify, assess, and progress opportunities for service expansion, new offerings, and strategic partnerships.
• Lead and coordinate procurement activity, including proposals, tenders, and funding opportunities.
• Maintain a pipeline of opportunities and support their progression from concept through to implementation.
• Gather and share customer, market, and sector intelligence to inform commercial planning and decision-making.
• Coordinate engagement and opportunity development activities across commercial, operational, clinical, and digital teams.
• Support the successful positioning of Whakarongorau as a trusted and valued partner within the health and social sectors.

Ngā hua mōu | What's in it for you

• Enjoy a supportive, hybrid working environment with regular work-from-home days each week
• Be part of a collaborative team working towards better health outcomes for all of Aotearoa
• Benefit from birthday leave and additional leave
• Wellbeing support including EAP and a half-day off every month
• Access exclusive discounts with Boost and Samsung

Mōu ake | About you

You're a relationship-driven commercial professional who thrives on identifying opportunities, building meaningful connections, and turning ideas into action. You enjoy working across complex stakeholder environments and have a natural ability to understand customer priorities, uncover future opportunities, and bring people together to achieve shared outcomes.

You bring experience in account development, business development, partnership management, or commercial roles where you've successfully built stakeholder relationships and contributed to organisational growth. You're comfortable working through ambiguity, navigating competing priorities, and influencing outcomes without direct authority.

You'll be a strong communicator who can gather and interpret insights, develop opportunities, and coordinate input from a wide range of stakeholders. Most importantly, you'll be motivated by the opportunity to help shape innovative health and social services that make a meaningful difference for communities across Aotearoa.

Ōu wheako ōu mātauranga hoki | Qualifications and Experience

• Experience in account management, business development, commercial development or partnership management.
• Experience working with government agencies, health organisations or complex stakeholder environments.
• Demonstrated success identifying and progressing growth opportunities.
• Experience supporting procurement activity, proposals or commercial initiatives.
• Experience building and maintaining senior stakeholder relationships.
• Experience working across multiple internal teams to achieve shared outcomes.
• Relevant tertiary qualification or equivalent experience.

Ōu āheitanga ōu pūkenga hoki | Skills and Competence

• Strong relationship-building and stakeholder engagement capability.
• Commercial awareness and understanding of growth drivers.
• Ability to identify, shape and progress opportunities.
• Strong planning and organisational skills.
• Ability to work through ambiguity and complexity.
• Strong written and verbal communication skills.
• Ability to influence without direct authority.
• Strong customer focus.
• Ability to gather, interpret and communicate insights.
• Strong collaboration and teamwork skills.
• Commitment to the diverse cultures of service users and priority populations.
• Strong awareness, understanding and application of Te Tiriti o Waitangi.

Ō mātou uara | Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder