Policy Operations Consultant

Are you someone who thrives on being busy, loves solving problems, and takes pride in getting the details right? Do you enjoy helping customers, working collaboratively, and finding better ways of doing things?

Every day brings something different. You'll work across a variety of policy transactions, collaborate with customers and colleagues to resolve challenges, and play a key role in ensuring our operations run smoothly and efficiently. If you enjoy variety, take ownership of your work, and are motivated by delivering great outcomes, we'd love to hear from you.

We're a team that works hard, supports one another and celebrates success together. You'll be joining a leader who is passionate about developing people, recognising achievement, providing opportunities for growth, and creating a workplace where individuals can genuinely thrive.

What You'll Be Doing

As a Policy Operations Consultant, you'll be at the heart of our operations, helping deliver accurate, efficient, and customer-focused solutions. You will:

• Process policy transactions including new business, renewals, endorsements and cancellations
• Manage customer and policy changes accurately across multiple channels including phone, email and written correspondence
• Liaise with customers and internal stakeholders to resolve queries and transaction issues
• Apply underwriting authority in line with guidelines, compliance requirements and business standards
• Support operational excellence through audits, quality reviews, training and continuous improvement activities
• Contribute to a positive team culture while delivering outstanding customer outcomes

What You'll Bring

We're looking for someone who combines strong attention to detail with a positive, solutions-focused approach. You'll ideally have:

• Previous experience in insurance operations, policy administration or a similar administrative environment
• Customer service or call centre experience
• Strong problem-solving skills and confidence managing more complex customer enquiries
• Excellent organisational and time management skills
• Strong computer literacy, including Microsoft Office and database systems
• Exceptional communication and relationship-building skills
• A commitment to accuracy and delivering quality work
• A proactive attitude and willingness to learn and grow

What we offer

• Competitive salary and discretionary annual bonus
• Flexible leave of up to 4 days per year in addition to annual leave
• Free life, salary continuance and trauma insurance cover
• Discounts on Vero insurance and different retailers
• $250 annually towards wellness activities
• Ongoing learning and development opportunities
• Positive, inclusive team environment where we welcome individuality and celebrate diversity
• Flexible work arrangements embracing a healthy work/life balance

About Suncorp New Zealand:

We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.

If this role sounds like the perfect fit for you, apply online today!