Problem Freight Officer (Fixed Term)

If you're someone who loves to get their hands dirty, thrives on solving problems, and enjoys working in a fast-paced team environment, we'd love to hear from you.

About New Zealand Couriers

Proudly NZ-owned and operated, for over sixty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand's most experienced courier provider, and to be the flagship brand of Freightways.

About the Role

Based at our Penrose Branch, our Problem Freight Officers play a vital role in delivering exceptional service to our customers while supporting the day-to-day operation of the branch. This is much more than a desk-based customer service role.

What You'll Be Doing

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  Responding to customer enquiries via phone, email, and occasionally face-to-face.
  
  


• Investigating and resolving service issues and customer queries.


• Handling problem freight, including damaged, delayed or misdirected freight.


• Inspecting freight, completing repacks and reporting damage where required.


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  Cleaning and maintaining the Problem Freight area at the end of each shift, including sweeping and general housekeeping.
  
  


• Supporting operational activities including freight sorting, scanning and processing.


• Working collaboratively with Operations, Fleet, Distribution and Sales teams to achieve positive customer outcomes.

About You

We're looking for someone who genuinely enjoys helping people and isn't afraid to pick up the phone and have a conversation.

• Previous experience in a customer service, retail, hospitality or other customer-facing role.


• A friendly, confident and professional communication style.


• Strong phone and interpersonal skills.


• A positive attitude and willingness to learn.


• Excellent attention to detail and computer literacy.


• The ability to multitask and solve problems in a fast-paced environment.


• A team-first mindset and a desire to make a real difference.


• Confidence working in both an office and warehouse environment.

Why Join Us?

At New Zealand Couriers, you'll receive exposure to multiple parts of the business, helping you build a strong understanding of the freight and logistics industry.

We offer:

• A supportive and fun team environment.


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  Full training and ongoing support from an awesome team.
  
  


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  Opportunities to grow your career within the Freightways Group.
  
  


• Free onsite parking.


• Convenient Penrose location, close to the train station.


• A varied role where no two days are the same.

At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do and are driven to get things done. If this sounds like you, apply now with your CV and a brief cover letter outlining why you'd be a great fit for the role.

The successful candidate will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.