Service Manager - Housing

• Lead the housing service and team performance and develop a high-performing team to deliver a quality customer-focused housing modification service.


• Oversee demand, service levels, and processes to ensure consistent, efficient, and compliant delivery.


• Work closely with internal teams and external stakeholders to deliver seamless services and continuously improve customer experience.
  

Ko wai mātau | Who we are

Enable New Zealand is a Crown-owned entity on a mission; to support disabled people and their whānau to live everyday lives in their communities. We do this by effectively managing access to equipment, modifications and information services for disabled people and their whānau on behalf of Disability Support Services (DSS) – Ministry of Social Development (MSD) and the Accident Compensation Corporation (ACC).

With our head office centrally located in Palmerston North, we deliver services to thousands of New Zealanders each year as Aotearoa's largest disability equipment provider. 

Mō tēnei tūranga mahi | About this role

As the Service Manager – Housing, you will lead the delivery and performance of our housing modification service. You’ll bring strong operational leadership and a customer-first mindset to ensure high-quality, consistent service for disabled people and their whānau. 
You will oversee service demand, monitor performance, and ensure contractual, financial, and service delivery outcomes are achieved. Working collaboratively across the organisation and with external partners, you’ll enable seamless, integrated services that improve customer outcomes. 
This role suits someone who thrives in a complex environment, enjoys leading teams through change, and is motivated by improving systems, services, and experiences.

 Ngā mahi haepapa | Role responsibilities

• Lead, coach, and develop a high-performing, customer-focused team


• Oversee service performance, ensuring quality, timeliness, and contractual compliance


• Monitor and analyse demand, performance data, and housing service trends to inform decisions


• Drive efficient, standardised processes and continuous improvement initiatives


• Build strong relationships with internal teams, stakeholders, and service partners


• Manage escalations, risks, and issues with a customer- and human-centred approach


• Contribute to budgeting, forecasting, and financial sustainability of the service
  

You’ll have proven experience leading and managing teams in a fast-paced environment and a strong customer service mindset. You’ll also have financial and commercial awareness, including budgeting and performance management.

Applications close: Wednesday, 15 July 2026 and will be reviewed as they are received.

To learn more about the role itself, you can view the job description on BambooHR. To learn more about who we are and what we do, visit the Enable New Zealand website. 

Please note: You must be a NZ Resident or hold a valid NZ work visa to apply.