Service Technician - Rotorua

Te kōwhiringa | The Opportunity

We are looking for a skilled Telecommunications Service Technician to join our Rotorua team and play a key role in delivering essential telecommunications services across the Bay of Plenty region. Working under the direction of the Field Manager, you'll be responsible for the installation, maintenance, repair and commissioning of telecommunications infrastructure while ensuring outstanding customer service and safe work practices.

This is a hands-on role where no two days are the same. You'll work across service and project delivery activities, fault response, customer callouts, network installations and commissioning works. You'll also contribute to identifying improvements in service delivery, supporting business growth, and ensuring all work is completed safely, efficiently and to the highest quality standards 

Key responsibilities include:

• Installing, servicing, repairing and commissioning telecommunications infrastructure and services

• Responding to faults and service callouts across customer networks

• Using fault-finding and testing equipment to diagnose and resolve network issues

• Interpreting plans, drawings and technical documentation

• Supporting project delivery through documentation, reporting and site management

• Building strong relationships with customers and stakeholders

• Maintaining high standards of health, safety, environmental compliance and quality assurance

• Identifying opportunities to improve operational performance and customer outcomes 

Ngā pūkenga matua | What We're Looking For

We're seeking a motivated and customer-focused telecommunications professional who enjoys working independently while contributing to a high-performing team.

To be successful, you'll bring:

• Minimum three years' experience in the telecommunications industry

• Experience working on Core Network Fibre Network

• NZQA Level 3 Telecommunications qualification or equivalent (preferred)

• Experience using jointing and fault-finding equipment, including OTDR and fibre splicing tools

• Strong troubleshooting and problem-solving capabilities

• Excellent communication skills and the ability to engage with stakeholders at all levels

• Experience delivering service and project-based work

• Strong organisational, prioritisation and time management skills

• A proactive attitude with a focus on continuous improvement

• Full New Zealand Driver Licence

Ngā Painga o te Mahi ki Downer | What We Offer

At Downer, we know our people are the key to our success. In return for your skills and commitment, we offer:

• Stability: Long-term, secure employment with a leading trans-Tasman infrastructure company

• Career Development: Ongoing training, upskilling and clear career pathways

• Tools of Trade: The equipment and systems you need to do the job right

• Wellbeing: A strong Zero Harm culture, free confidential counselling for you and your immediate whānau, Marram healthcare benefits and discounted holiday homes

• Rewards: Competitive remuneration, overtime and call-out allowances

• Inclusion: Access to employee networks such as StandOut, Fetu Pasifika, EmpowerHER and Wāhine Kotahitanga

• Perks: Perks@Downer discounts on health insurance, gyms, travel, retail and more

You'll be part of a supportive team that looks out for each other and takes pride in delivering critical services that keep communities connected. 

Ko wai mātou | About Energy & Utilities

Downer's Energy & Utilities business is an integrated trans-Tasman team delivering services that connect communities to essential networks and infrastructure. We design, build, operate and maintain critical assets across water, electricity, telecommunications, industrial and power generation sectors.

Downer is an inclusive employer that values diversity and welcomes applications from people of all backgrounds, experiences and cultures. 

Me pēhea ki te tono | How to Apply

Please submit your application online via the advertisement.

Email applications will not be accepted.