Specialist, Technical Assessing & Event Response

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. 
 
Bring your expertise to a role where you can make a real difference when customers need us most. From supporting customers through complex property claims to being part of the frontline response during significant weather and natural hazard events, this role combines technical expertise with meaningful customer outcomes. You will work alongside experienced assessors, claims specialists and external experts to resolve challenging claims, provide guidance to others and help shape how we respond during major events. If you thrive in dynamic environments, enjoy solving complex problems and want your work to have a genuine impact, this could be the role for you. This is a permanent full-time role based in Te Whanganui-a-Tara (Wellington). 
 
Ngā Mahi Hei Whakatutuki Māu | What You'll Do 
 
• Manage complex property claims from assessment through to settlement, including coverage decisions, damage scoping, repair reviews and stakeholder communication. 
• Provide technical guidance and support to property assessors, helping resolve challenging claims and uplift capability across the broader team 
• Respond to significant claim events as part of the on the ground assessing team, supporting customers during times of disruption and uncertainty 
• Collaborate with consultants, contractors and internal specialists to progress claims, resolve issues and achieve fair customer outcomes.  
• Identify risks, opportunities and process improvements that enhance claim quality, operational performance and customer experience 
• Deliver coaching, technical advice and training that supports capability development across assessing and claims teams 
• Maintain high standards of quality, governance and compliance across all claims activities and event response initiatives 
 
Ōu Pūkenga me ōu Wheako | What You'll Bring 
 
• Experience managing technical property claims within insurance, assessing or claims management environments 
• Strong knowledge of building repairs, damage assessment and reinstatement costs. 
• Ability to assess complex situations, analyse information and make sound decisions under pressure. 
• Experience supporting customers through challenging situations with empathy, professionalism and care 
• Strong communication skills with the ability to explain technical information clearly to different audiences 
• Confidence building relationships with internal teams, suppliers, contractors and industry experts 
• A collaborative mindset with a passion for sharing knowledge, mentoring others and continuously improving ways of working 
 
Tā Mātau ki a Koutou| What We Offer 
 
• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard. 
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). 
• Work from home and many more flexibility options with myFlex. 
• Up to 50% off personal insurance, including home and motor insurance. 
• Annual $500 health & wellbeing payment. 
• 14 Weeks paid parental leave. 
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. 
*employment type eligibility criteria apply 
 
Applications close: Friday 17 July 2026 9:59PM NZST 
 
Tā Mātau Ratonga Tautoko | Adjustments & Support 
 
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.  
 
He pitopito kōrero anō mō mātau | More About Us 
 
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.