SuccessFactors Support Analyst

Ko wai mātou – About us   

Kia ora.  We’re Foodies.  You know New World, PAK’nSAVE and Four Square right? That’s us!

With 300+ stores and over 27,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life.  Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them. 

Our Support Centre is 1,000+ people strong, which includes 300+ IT employees, who all play a vital role in ensuring the cogs of our Co-op stay turning and our systems stay ‘byte’-sized and ‘bug’-free.”. 

Te Tūranga – About the role   

Join our Business Systems & Platform Team for 12 months Fixed Term Contract and play a key role in supporting and improving the technology that enables our people experience across FSNI.

As a SuccessFactors Support Analyst, you’ll be responsible for the day-to-day functional support of our SAP SuccessFactors environment, helping ensure our HR systems are stable, reliable, secure and easy to use.

You’ll work across HR, Payroll, Technology and external support partners to troubleshoot issues, improve processes, support system releases and maintain high-quality employee data.

This is a hands-on role suited to someone who enjoys solving problems, working with stakeholders and making technology work better.

What you’ll do

• Provide functional support across SAP SuccessFactors and related HR systems


• Triage and resolve incidents, service requests and minor enhancements


• Troubleshoot configuration, workflows, business rules, permissions, data and reporting issues


• Support releases, UAT, regression testing and post-release validation


• Work with business and technical teams to identify root causes and deliver solutions


• Maintain documentation, knowledge articles and support processes


• Identify recurring issues and opportunities for continuous improvement

Ngā painga - What we offer   

We’re committed to providing awesome experiences for our people, including offering a range of benefits

• Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).


• Flexible working options, a day off on your birthday, long service leave


• Free carparking - we’ve got over 1,000 carparks including EV plugs


• Onsite café with subsidised meals, mini mart, 5% discount at our retail stores

He kōrero mōu - About you     

• Hands-on SAP SuccessFactors / HRIS support experience


• Strong understanding of HR processes and employee lifecycle


• Experience with incident, problem and service request management


• Ability to troubleshoot configuration, workflows, business rules, permissions and data issues


• Experience with UAT, testing, releases and production support


• Strong analytical and problem-solving skills


• Experience with SuccessFactors modules such as Employee Central, Payroll, Onboarding, Performance, Compensation or People Analytics.


• Experience with SuccessFactors integrations / SAP CPI


• Excellent communication and stakeholder management skills


• Ability to work across business, technology and vendor teams


• Experience with JIRA, ServiceNow, Microsoft 365 or similar tools

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to  [email protected].  Accessibility support could include, interview location, sign language interpreter, assistive technology.

Don’t ‘cart’ around – apply now!

Are you ready to be part of our bunch – apply now!