This position provides technical expertise to desktop and server infrastructure and
end- client computing, and the focus is on implementation and support of the
infrastructure and application platforms.
Infrastructure Platform components: Storage, Compute, Virtualisation, Network,
DNS, Authentication, Security, back up and protection methods.
Application Platform components; Citrix, Microsoft Windows, Linux, SQL,
Exchange
Input into the product ecosystem and documentation standards and solution
process
The Systems Engineer - Network works largely within BAU activities to improve and
maintain the health and performance of on premise and cloud-based IT
infrastructure / network platforms and will contributes to solution identification,
detailed design and implementation and documentation of infrastructure solutions
for the client and its customers.
This role involves the following responsibilities:
ï· Installing and maintaining the operation system on relevant platforms,
managing upgrades of the operation system software and managing
patches to the operating system
ï· Network / Technical fault analysis, troubleshooting and problem resolution
ï· Being the interface between vendors and the customer regarding support
for resolution of infrastructure problems
ï· Implementing solutions, including new or enhanced systems, technology or
infrastructure
ï· Using monitoring tools to ensure measure and investigate systems
ï· Ensuring all relevant documentation is reviewed on a regular basis and
updated as and when required
ï· Creating technical documentation e.g. âas builtâ
ï· Performing capacity analysis on existing systems and recommending
system expansion or other appropriate solutions
ï· Accurate and timely logging of activity and
ï· This position may require the incumbent to travel from time to time in the
course of duties.
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