Team Leader, Graduation Services

• Are you passionate about delivering outstanding service and creating memorable student experiences?
• Can you manage competing priorities, and work collaboratively with a diverse range of stakeholders?
• Have you got strong communication, problem-solving, and organisational skills?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a permamnent, full-time Team Leader, Graduation Services to join Tītoko- Student Success. The role is responsible for the management and oversight of graduation services for all students; to ensure consistency, quality and efficiency of service to relevant stakeholders.  

Key responsibilities:  

• Lead the planning, coordination, and delivery of the University's graduation services, ensuring a seamless and memorable experience for students, whānau, staff, and stakeholders. 
• Manage graduation operations, including conferment processes, Council documentation, communications, records, and quality assurance. 
• Build and maintain strong relationships with internal and external stakeholders, partnering across the University to deliver successful graduation outcomes and ceremonies. 
• Lead, coach, and develop a small team, fostering a high-performing, student-centred culture focused on continuous improvement. 
• Drive operational excellence by reviewing processes, implementing improvements, and ensuring the integrity of graduation and qualification data.
• Manage complex enquiries and issues, providing expert advice and ensuring responsive, accurate, and student-focused service delivery.

Ō pūmanawa - About you

You:

•  Are a skilled leader and relationship manager who is passionate about delivering outstanding service and creating memorable student experiences. 
• Are highly organised and adaptable, you can manage competing priorities, lead a small team, and work collaboratively with a diverse range of stakeholders to achieve successful outcomes.
• Have strong communication, problem-solving, and organisational skills, and are comfortable navigating complex situations, driving process improvements, and ensuring high standards of quality and accuracy. 
• Bring a positive, student-centered approach, enjoy developing others, and thrive in a fast-paced environment where no two days are the same.

Role Description: Click here to see further information, including salary details.  

If this link is not available, click 'apply' to view this on the University careers page. 

Close date for vacancy: 09 September 2026.

Contact details for vacancy: If you have any questions regarding this role please get in touch with Adrienne McGovern-Faircloth ([email protected]).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.