Team Member | Customer Support - Glenfield Pool and Leisure Centre

• Help us get "More Aucklanders more active, more often”


• Enjoy free use of Centre facilities plus a range of other benefits


• Great development pathway and multiple opportunities within Auckland Council

He angitūtanga: The opportunity

Here at Auckland Council, our leisure centres play a key role in achieving our goal of get Auckland the most active city in the world. And right now, we're looking for a Team Member to join our Customer Support team at Glenfield Pools & Leisure Centre.

 
This role will see you working with community groups across the Auckland region. You will help us deliver an exciting customer service to our community groups.

In this frontline role, your responsibilities will include:

• Delivering exceptional customer service to our customers and visitors during busy periods


• Support a large, diverse fitness and aquatic membership base with enrolment and retention 


• Completing day-to-day administration tasks and cash handling


• Understanding all centre operations and assisting with relevant tasks such as bookings and appointments

 
This is a permanent part-time position, 16 hours per week across two shifts. Specific shift patterns will be discussed during the interview process

He kōrero mōu: About you  

You are eager to support a community Pools & Leisure facility and be ready to step into a front-line customer service role.

Moreover, you have:

• 
  
  At least 2 years’ customer service experience - preferred
  
  


• Mature and responsible approach to working with children


• A flexible response and be able to use your initiative to problem solve


• 
  
  An enthusiastic team‑player approach and a positive attitude with infectious energy
  
  


• A commitment providing your customers with an exceptional experience


• An understanding about health and safety


• A commitment to maintaining a high degree of professionalism in your work

Ngā āhuatanga kei a mātou: What we offer

We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Consultant opportunity is there! 

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. 

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

You can find the position description here: *Official role title is Team Member

Salary rate: 28.95 

Applications close on 22 July

Auckland Council is committed to the protection and well-being of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014 and is deemed a safety-sensitive position. As such applicants will be required to undergo police vetting and a drug test prior to commencing employment. 

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.