Telesales Account Manager

We have an exciting opportunity to join our team in Penrose as a Telesales Account Manager

Are you passionate about looking after customers and providing exceptional customer experience? Are you seeking to further develop your skills? We provide training for this role to the right candidate!

What you will do:

Reporting to the Sales Manager, the focus is to support maintaining and growing key relationships within our customer base. You also need to provide proactive customer service to ensure growth in sales and identify opportunities to increase the DX Mail services.

• Develop and maintain relationships with key internal and external stakeholders


• Maintaining and growing existing business


• Identifying and bringing in new business for the company through a variety of sales techniques


• Marketing the company's image and services


• Organizing campaigns to support the sales objectives


• Achieve the weekly/monthly revenue targets

About you:

Being people and solutions focused. You must have a genuine passion for selling and providing solutions that work for our new and existing customers.

You will need to be a strong team player and have good interpersonal skills. You will also show initiative, be energetic and enthusiastic and be able to work under pressure.

The successful applicant will demonstrate the following attributes:

• Strong listening and communication skills


• Excellent negotiation skills with the skills to resolve issues and address complaints


• Maximise opportunities to promote our brand and increase uptake of our service options


• Organise and achieve daily call schedules to meet sales targets


• A basic understanding of Excel, Outlook and Word


• Work well under pressure while having lots of fun

You will bring:

• Genuine care for your customers


• Exceptional telephone communication skills


• A great attitude, and someone who loves working as part of a team


• Strong drive to go above and beyond to achieve the required goals

What we offer:

• Great team culture and support on the ground

• Discounted Southern Cross health insurance


• Lumino Dental discounts


• Access to EAP support


• Monthly staff shout-outs and team recognition


• Career progression – many of our leaders started in delivery roles!

About us:

For over 40 years, DX Mail has been New Zealand’s only dedicated business mail specialist and part of the Freightways Group. Our success comes from our passionate, customer-focused team, who go the extra mile to deliver fast, secure, and reliable mail services. With a can-do attitude and a commitment to excellence, we work closely with businesses to provide seamless, tailored solutions that keep them moving forward. At DX Mail, it’s our people and service that make the difference.

At DX Mail, we have an inclusive work environment and actively embrace people's diversity, ideas, talents, and experiences. Our vision and values are at the heart of all that we do, with a team genuinely committed to creating millions of moments of happiness and possibilities for our employees - just as we are for our customers.

Come and join us!

Don't miss this opportunity; hit the Apply Now button!

Applicants for this position should have NZ residency or a valid NZ work visa.

DX Mail is committed to ensuring a safe and healthy work environment. Therefore, you will be required to pass a drug test and MOJ security check. We will require evidence at the pre-employment stage of our recruitment process.