Application Support Specialist Investment & Brokerage

SUMMARY OF ROLE:

The Application Support Specialist – Investment &
Brokerage Management is responsible for providing functional and technical
support for the bank’s investment and brokerage applications including Wealth
Management system and customer portal. The role involves leading application
support, driving system stability, managing complex integrations, and ensuring
optimal performance of investment services such as equities trading, mutual
funds, and portfolio management. The role ensures smooth system operations, timely
incident resolution, coordination with vendors, and support for business users
and relationship managers.

KEY RESPONSIBILITIES:

Responsibilities

1.          Application
Support

•                     Lead day to day support for
investment and brokerage systems.

•                     Monitor application
performance, batch jobs, and trading/order processes.

•                     Troubleshoot production
incidents and provide timely resolution, coordinating with IT infrastructure
and vendor teams.

•                     Support system integration
with Core Banking (Finacle / IMAL / Flexcube), payment systems, and market
interfaces (MSX / SWIFT).

•                     Define and implement
monitoring, alerting, and automation mechanisms.

2.          Functional
Support – Investment & Brokerage

•                     Support customer
investments including:

·                Equities / Stock trading

·                Mutual fund subscriptions
and redemptions

·                Portfolio management and
valuation

·                Fund management operations

•                     Assist relationship
managers and operations teams with system functionality and reporting.

•                     Handle product
configuration, enhancements, and new feature enablement aligned with business
strategy.

3.          Incident /
Problem Management

•                     Own incident and problem
management lifecycle aligned with ITIL practices.

•                     Perform root cause analysis
for recurring issues.

•                     Maintain incident logs,
tracking, and reporting for audit and compliance purposes.

•                     Lead major incident
management (P1/P2) and stakeholder communication.

4.          Change
& Release Management

•                     Support system upgrades,
patches, and releases.

•                     Perform testing (UAT / SIT)
for new modules or system enhancements.

•                     Coordinate with vendors and
internal teams during releases.

5.          User
Support & Training

•                     Provide functional and
technical support to relationship managers, operations, and investment teams.

•                     Prepare user guides, SOPs,
and training materials.

6.          Integration
Support

•                     Support interfaces between:

·                Core Banking system

·                SWIFT / Payment systems

·                Treasury / GL / Accounting

·                Channels / Corporate
Banking

•                     Support API, Middleware,
and  file based integration and message
processing.

7.          Vendor
Coordination

•                     Liaise with vendors for
system issues, patches, and enhancements.

•                     Track open tickets and
ensure timely resolution.

•                     Validate vendor fixes
before production deployment.

•                     Coordinate with internal
teams across IT, operations, and business.

Requirements

• Omani
  National only
  
• Bachelor’s
  degree in Computer Science, Information Technology, or a related field.
  ITSM Certificate is preferred
  
• Minimum 8
  years of IT experience, with a focus on managing Investment and Brokerage
  Applications
  
• Knowledge
  of FIT Oman or similar investment & brokerage platforms