Assistant Branch Manager - Izki Branch

SUMMARY OF ROLE:

The Assistant Branch Manager supports the Branch Manager in
overseeing the daily operations, customer service, and business development of
the branch. This role is responsible for managing staff, assisting with sales
initiatives, and ensuring that branch operations run smoothly and efficiently.
The Assistant Branch Manager serves as the Branch Manager's deputy, stepping in
to lead the branch in their absence, and ensures the branch adheres to
compliance standards and meets performance targets.

KEY RESPONSIBILITIES:

Responsibilities

1.          Operational
Support:

Assist the Branch Manager in managing all branch activities,
ensuring smooth day-to-day operations, including cash management, transaction
processing, and service delivery. Ensuring compliance with Ahli Bank’s policies
and procedures, including internal controls, risk management, and regulatory
requirements.

2.          Team
Leadership & Development:

Supervise and coach staff, including Tellers, Personal
Bankers, and Customer Service Representatives, to ensure high standards of
performance and customer service. Moreover, conduct training sessions and
provide guidance to employees to improve service delivery, efficiency, and
sales effectiveness. Support the Branch Manager in evaluating team performance,
providing feedback, and addressing performance issues as needed.

3.          Customer
Service Management:

Assist in resolving complex customer service issues and
escalate matters to the Branch Manager as necessary. Ensure the branch delivers
excellent service to all customers, fostering long-term relationships and
identifying opportunities to enhance customer satisfaction. Act as a point of
contact for high-value clients, providing personalized assistance and promoting
bank services.

4.          Sales &
Business Development:

Support the branch's sales goals by actively participating
in sales initiatives, including promoting Ahli Bank’s products and services to
customers. Identify cross-selling opportunities and make referrals to the
appropriate banking departments, such as loans, mortgages, and investment
services. Assist the Branch Manager in developing sales strategies and tracking
the branch’s performance against sales targets.

5.          Compliance
& Risk Management:

Ensure that branch operations are compliant with regulatory
and internal policies, such as anti-money laundering (AML) and Know Your
Customer (KYC) requirements. Monitor security measures, ensure proper handling
of cash, and identify risks that may impact the branch’s operational integrity.
Participate in audits and ensure timely and accurate reporting of branch
activities to upper management.

6.          Branch
Leadership:

Assume the responsibilities of the Branch Manager during
their absence, overseeing staff, handling operational challenges, and
maintaining branch performance. Lead branch meetings, motivate staff to achieve
branch goals, and ensure a positive working environment.

7.          Process
Innovation, Automation & Digitalization:

Drive continuous process improvement through innovative,
automated, and digital solutions once required

8.          Business
Control & Governance

Ensure adherence to the bank's policies, regulatory
requirements, and industry standards in all operational activities.

9.          Self/People
Development & Continuous Learning:

Continually update oneself through knowledge acquisition,
on-the-job training, or project involvement; advocate and support others to do
the same.

Requirements

• Omani Nationality
  only
  
• Minimum
  Diploma in Business, Finance, or a related field.
  
• Minimum
  7 years of total banking experience, including at least 2 years in branch
  operations such as Personal Banker, Teller, or Sales Officer.