EFL Teaching Supervisor / Service Manager

As
a Service Manager at Wall Street English, you will be
responsible for the overall delivery of the educational
experience and service excellence within your center. You
will lead a multicultural service team of teachers
and coaches to ensure a consistent, premium learning
journey for students while guaranteeing measurable
learning outcomes and high satisfaction levels.

You
will oversee daily service operations, mentor and
develop the service team, and work closely with the Center
Director and Sales Team to ensure strong alignment between
student experience, educational success, and internal
sales objectives. This role requires strong
leadership, empathy, operational discipline, and a
passion for education, with the ability to foster a
culture of excellence, engagement, and
collaboration.

Key
Responsibilities:

• Lead
  and develop the service team to deliver a premium
  educational experience and guaranteed student learning.
  
• Manage
  daily service operations in line with Wall Street English
  standards and procedures.
  
• Partner
  with the Center Director and Sales Team to support
  internal sales, renewals, and referrals.
  
• Monitor
  service performance, student satisfaction, and learning
  outcomes, implementing improvements as needed.
  
• Promote
  the Wall Street English method while building strong
  student and alumni engagement.
  

Requirements

• Minimum
  5 years of teaching experience (preferred)
  
• Experience
  leading, coaching, and motivating multicultural
  teams
  
• Strong
  understanding of educational quality control and
  service delivery
  
• Ability
  to manage day -to -day service operations and follow
  standard operating procedures
  
• Experience
  working in an international or multicultural
  environment
  
• Wall
  Street English teaching experience (advantageous)
  
• Commercial
  or internal sales exposure (preferred)
  
• Strong
  interpersonal, organizational, and communication
  skills
  
• Ability
  to manage targets related to student success and
  internal sales
  
• Comfortable
  using reporting tools and tracking performance
  metrics
  
• Empathetic,
  student -focused, and collaborative leadership
  style
  

Benefits

• Competitive
  salary and performance -based incentives.
  
• Performance
  bonuses based on achieving KPIs.
  
• Comprehensive   health
  insurance   coverage
  for the employee.
  
• Annual
  flight allowance   as
  per company policy.
  
• Visa,
  work permit, and processing   fully
  sponsored by the company.
  
• End -of -service
  gratuity   in
  accordance with Oman labor laws.
  
• Professional
  growth opportunities with   Wall
  Street English International   exposure.