General Manager

Key Responsibilities:

Strategic Leadership

• Lead and implement a
  national strategy to expand company's model to other governorates, in
  coordination with the Ministry of Social Development (MOSD) and other
  stakeholders.
  
• Identify and pursue
  opportunities to diversify workshop models beyond paper recycling, while
  maintaining quality and inclusion standards.
  
• Develop multi -year business
  plans focused on social impact, revenue generation, and sustainability.
  
•  Represent the company for
  Business in high -level meetings with government partners and donors.
  

Operational Management

• Oversee all daily
  operations of the Muscat workshop, ensuring efficiency, quality, and inclusion.
  
• Supervise and support the
  Workshop Unit Manager and all operational staff.
  
• Ensure that the work
  environment is inclusive, safe, and productive for employees with intellectual
  disabilities.
  
• Develop systems to monitor
  workflow, output, and continuous improvement.
  

Financial Oversight

• Develop and manage the
  organization’s annual budget and monitor cash flow.
  
• Ensure the social
  enterprise moves toward financial self -sufficiency through diversified revenue
  channels.
  
• Coordinate with the client's Executive Directors on any donor -funded support while maximizing earned income
  from product sales.
  

Brand and Commercial Development

• Oversee the client's
  growth as a national label for disability -made products.
  
• Support the efforts of the
  Business Development Executive and guide retail expansion across supermarkets,
  bazaars, exhibitions, and online platforms.
  
• Ensure that product
  quality, branding, and storytelling align with the brand’s inclusive and
  national identity.
  

Team Leadership and inclusion

• Recruit, supervise, and
  develop all team members, including persons with disabilities, with support
  from relevant parties and specialists from the Ministry of Social Development
  when needed.
  
• Ensure that inclusive HR
  policies are followed in recruitment, performance management, and professional
  development, in coordination with relevant parties from Ministry of Social
  Development or Ministry of Labor as needed.
  
• Work closely with
  specialists, whether privately recruited or from the relevant ministries to
  adapt workflows and job roles for individuals with varying abilities.
  

Partnerships and Stakeholder Engagement

• Serve as the main point of contact for the Ministry
  of Social Development and other governmental bodies.
  
• Build relationships and collaborate with
  stakeholders, including customers, suppliers, donors, and community
  members, to align activities with broader organizational goals.
  
• Act as a spokesperson for the workshop and brand,
  promoting its vision and achievements.
  
• Lead negotiations and oversee execution of MOUs and
  LTAs with national and regional authorities.
  
• Support replication efforts by providing operational
  guidance and ensuring consistency across future workshop sites.
  

Monitoring, Evaluation &
Reporting

• Establish KPIs to measure
  both operational success and social impact.
  
•  Submit regular performance
  and financial reports to the Executive Director.
  
• Track and report outcomes
  to MOSD and other partners as needed.
  

Requirements

Education:

• Bachelor’s
  or Master’s degree in Business Administration, Social Enterprise,
  Operations Management, or a related field.
  

Experience:

• 7 -10 years
  of experience in general management, preferably in social enterprises or
  sustainability -focused organizations.
  
• Proven
  track record of leading teams, budgets and managing retails or brand operations
  efficiently.
  

·         Background in inclusive
employment, disability advocacy, or community development is highly desirable.

Skills:

• Strategic
  thinking with strong leadership and execution capacity.
  
• Excellent
  financial management and budgeting abilities.
  
• Proficiency
  in marketing, branding, and sales strategies.
  
• Exceptional
  communication, interpersonal and negotiation skills.
  
• Commitment
  to sustainability and inclusivity.