Lounge Guest Services Representative

About Abby’s Catering

Abby’s Catering has been delivering one-of-a-kind culinary and hospitality experiences since 1980. We proudly serve private, corporate, and commercial aviation clients, including high-profile travelers, global airline partners, and premium hospitality environments.

Our reputation is built on exceptional service, operational excellence, attention to detail, and the ability to create a polished experience for every guest we serve.

Position Summary

The Airport Lounge Guest Services Representative serves as the first point of contact for premium airline passengers and plays a key role in creating a welcoming, organized, and high-end lounge experience.

This position is responsible for greeting guests, managing lounge access, assisting with passenger needs, supporting guest flow, and maintaining a calm, professional environment that reflects Abby’s Catering and airline partner standards.

This role is ideal for someone who is polished, dependable, service-minded, and comfortable working in a fast-paced airport hospitality setting.

Reports To: Lounge Supervisor / Operations Manager
Schedule: Flexible shifts between approximately 6:00 AM – 10:00 PM
Availability: Airline lounge operations may run 7 days a week, including weekends and holidays. Flexibility is required based on flight schedules and business needs.

Essential Functions

• Provide a warm, professional, and polished welcome to all lounge guests 
• Verify lounge access through boarding passes, loyalty status, partner airline eligibility, or other required procedures 
• Guide passengers to designated lounge areas, including First Class, Business Class, and Quiet Zones 
• Assist guests with questions regarding lounge amenities, dining options, services, and facilities 
• Provide general travel support, including flight updates, gate changes, and directional assistance 
• Make clear, professional announcements as needed 
• Monitor guest flow and support lounge operations during peak periods 
• Maintain a clean, organized, calm, and guest-ready lounge environment 
• Communicate guest needs, service concerns, or operational issues to leadership promptly 
• Represent Abby’s Catering and airline partner standards with professionalism, composure, and attention to detail 
• Support team members as needed to ensure a smooth and elevated guest experience 

About Abby’s Catering

At Abby’s Catering, our mission is to be the leading in-flight and corporate catering company serving the Houston and Dallas metro markets by delivering exceptional service, maintaining operational excellence, and upholding the highest standards.

We live this mission through C.A.T.C.H.:

Customer Service
Accountability
Teamwork
Competitiveness
Honesty

Join Our Team

We are looking for individuals who take pride in exceptional hospitality, professionalism, teamwork, and attention to detail.

 Requirements

• English proficiency required; must be able to speak, read, and understand English for safety training, documentation, and operational communication 
• Bilingual or multilingual ability strongly preferred; Spanish, French, or other languages are a plus 
• Previous experience in customer service, hospitality, front desk, concierge, airline, hotel, luxury retail, or related guest-facing roles preferred 
• Strong communication skills, emotional intelligence, and a guest-first mindset 
• Professional appearance and polished demeanor required 
• Ability to remain calm, courteous, and professional in a fast-paced, high-traffic airport environment 
• Reliable, punctual, detail-oriented, and able to follow procedures accurately 
• Ability to stand, walk, and move throughout the shift as needed 
• Ability to work flexible schedules, including weekends and holidays 
• Ability to pass required background check, drug screening, airport badging, TSA, U.S. Customs, and/or airport security clearance requirements as applicable