SUMMARY OF ROLE:
The Relationship Manager – Transaction Banking (Islamic) is responsible for managing and expanding corporate client relationships by offering Shariah-compliant transaction banking solutions. The role focuses on achieving sales and revenue targets, enhancing client satisfaction, and driving digital adoption, while ensuring compliance with Islamic banking principles and regulatory frameworks.
KEY RESPONSIBILITIES:
Responsibilities
Sales Targets and Revenue Growth
• Achieve individual and team sales targets for transaction banking products including Islamic trade finance, corporate internet banking, credit Corporate cards, POS, Payment Gateway,liquidity management, and B2B payment solutions.
• Drive revenue growth by increasing product penetration and client wallet share.
• Identify cross-sell opportunities within the corporate portfolio to maximize revenue streams.
Client Acquisition and Retention
• Source, acquire, and onboard new corporate clients by providing tailored transaction banking solutions.
• Strengthen relationships with existing clients through regular engagement, reviews, and customized offerings.
• Act as the primary contact for client servicing, resolving queries, and ensuring a positive client experience.
Profitability & Efficiency
• Monitor account profitability by balancing pricing strategies and service delivery costs.
• Review product margins to ensure alignment with the Bank’s profitability objectives.
• Propose cost-effective transaction solutions to clients without compromising service quality.
Product Penetration
• Cross-sell and up-sell the Bank’s full suite of Islamic transaction banking products.
• Increase the multi-product usage per client to maximize engagement and loyalty.
• Collaborate with product teams to design client-specific solutions.
Digital Adoption and Usage
• Drive awareness and adoption of the Bank’s digital platforms including corporate internet banking , RDC, and B2B platforms.
• Support clients in onboarding and training for digital solutions to ensure active and effective usage.
• Monitor activation and transaction volumes to achieve digital migration targets.
Risk Management & Compliance
• Ensure all client interactions, contracts, and transactions comply with Shariah guidelines, regulatory frameworks, and internal policies.
• Identify, assess, and mitigate transaction banking risks including operational, credit, and compliance risks.
• Conduct regular due diligence and KYC reviews in collaboration with compliance and risk functions.
Market Competitiveness
• Monitor industry trends, competitor offerings, and client needs to ensure the Bank remains competitive.
• Work with product development teams to enhance Islamic transaction banking products and services.
• Provide market intelligence and client feedback to support innovation and product enhancements.
Stakeholder Engagement
• Collaborate with internal teams (Operations, IT, Compliance, Risk, Product Development) to ensure seamless delivery of services.
• Represent the Bank in client meetings, industry forums, and professional networks to strengthen the Bank’s market positioning.
Your email job alert is now active!