Specialist Food Safety & Quality

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We’re looking for a Food Safety & Quality Specialist to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 20-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

Responsibilities: 

• Collaborate with other departments locally and centrally in order to achieve business objectives.
• Ensure that all employees receive the designated food safety & quality training. Deliver and share the training materials, templates, procedures.
• Conduct Food and health and safety inspections and investigations by compiling and analyzing data of potential hazards, unsafe conditions or environmental concerns and share findings, 
• Support in resolving serious customer complaint escalation processes locally.
• Liaise between operations and legal team as and when required, is the the first POC for support on food safety and quality management.
• Support in coordination for withdrawals and recalls of products and serious incidents
• Ensure the execution of all local food safety authority enforcement action is complied with.
• Monitor regulatory developments with a potential impact on local business entities and initiate internal measures accordingly.
• Highlight procedures which need to be reviewed with respect to food safety due to operational or regulatory changes locally.
• Supports in food safety and quality of product assortment (own branded and private label), coordinates external laboratory testing, maintains and prepares documentation for food product (product specification and product approvals, labelling, nutritional information, supplier information requests and audits), executes the mystery shopper and product sampling at store level.
• Provides regular reports to the relevant business stakeholders to support management review and ensure food safety objectives are met.
• Review Fresh Suppliers customer complaint rate and work with commercial team to improve freshness of our products

Health & Safety

• Executes the H&S inspection programme and be involved in audits and the close-out of corrective actions.
• Communicates regularly with staff  to keep the team informed of H&S priorities.
• Supports investigations into accidents and other reports (e.g. near misses).
• Coordinates  with local operations and central team to ensure that there is a suitable maintenance plan to safeguard H&S.
• Deliver H&S training, make persuasive presentations by communicating technical information in a non-technical manner appropriate to the audience while maintaining competency records for staff.

• Degree in food science or related field
• 3+ years of experience managing Food Safety and Quality/ Health and Safety in a large scale retail grocery, foodservice or manufacturing environment.
• Mandatory driving license. 
• Fluent proficiency in Arabic & English. 
• Demonstrated ability to conduct risk assessments/evaluations and provide recommendations for risk mitigation or hazard identification.
• Ability to maintain appropriate current knowledge of the HACCP knowledge and H&S Standards.
• Experience leveraging technology to manage process.
• Program management and experience of managing program change across multiple store locations.
• Knowledge of food safety of local/regional laws and regulations and food trading standards.
• Experience interacting and engaging with Authorities.
• Demonstrated organizational skills and detailed orientation and ability to manage competing priorities.
• Maintain effective working relationships and foster teamwork in a diverse work group.