Accounts Receivable Collections Specialist ANZ Portfolio

About the Role

We're hiring on behalf of a fast-growing international company delivering automation and technology solutions to businesses worldwide. As their Accounts Receivable Collections Specialist, you'll manage a dedicated portfolio of Australian and New Zealand customer accounts — chasing down overdue invoices, negotiating payment plans, and keeping cash flow healthy, all while protecting the customer relationship.

What You'll Do

• Manage a portfolio of ANZ customer accounts end to end — from first follow-up to resolution.

• Proactively contact customers by phone and email on overdue invoices, and negotiate realistic payment arrangements.

• Investigate and resolve invoice disputes, working closely with Sales, Operations, Customer Service and Finance.

• Keep account records accurate and current — billing details, contacts, and payment history.

• Track aged debt and payment trends, and flag high-risk accounts early.

• Prepare collection reports and give visibility on high-value overdue accounts.

• Hit monthly collection targets while keeping customer satisfaction high.

What You'll Bring

• 3+ years' experience in accounts receivable collections or credit control, ideally with high-volume portfolios.

• Confident, persuasive phone-based collections, negotiation, and stakeholder management skills.

• Experience in ERP systems.

• Excellent written and spoken English.

• A sharp eye for detail and the confidence to manage your own portfolio independently.

• Comfort with Excel and everyday digital tools for tracking and reporting.

Ideally, You Also Have

• Hands-on expertise with Microsoft Dynamics 365 Finance & Operations (D365 F&O).

• Strong stakeholder management skills across cross-functional teams.

Nice to Have

• Background supporting Australian and/or New Zealand customers, or in a Shared Services / BPO environment.

• Hands-on expertise with Microsoft Dynamics 365 Finance & Operations (D365 F&O).

• Familiarity with AU/NZ business and customer service norms.

What's In It For You

• A genuine end-to-end portfolio to own, with room to shape how you manage it.

• Structured learning support — ongoing access to a learning platform, with dedicated time built into the role for upskilling each quarter.

• Work with a collaborative, cross-functional team across Sales, Operations, Customer Service and Finance.