Agent, Front Office

• Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guests’ names at every opportunity.
  

• Registers and rooms all arrivals according to established procedures.
  
• Performs check -in, check -out, and room change procedures and ensures all data is entered completely into the Hotel system.
  
• Maintains cashier float and ensures accurate daily report of all money received.
  
• Keeps abreast of all modifications to accounting policies and procedures.
  
• Is responsible for attending to guests’ requests to use the service in the safety deposit box at all times.
  
• Is knowledgeable of all special promotion procedures.
  
• Attends to guests’ complaints, inquiries, and requests, and refers problems to his/her superior if he/she is unable to assist.
  
• Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel's services.
  
• Performs audit balances and prepares all work for audit in an orderly fashion.
  
• Maintains comprehensive knowledge of standard reservation procedures, including correct forms to use, how to read email and messages, and how to interpret availability sources within the Reservations system.
  
• Maintains exemplary departmental standards of behavior, appearance, and attitude at all times.
  
• Takes a personal interest and pride in ensuring that the Reception desk work areas are kept clean and in an orderly state at all times.
  
• Is fully aware of the credit policy.
  
• Has full knowledge of Solaire Resort North standards.
  
• Ensures guest receives prompt attention and requests will be fulfilled immediately.
  
• Ensures guest satisfaction during his/her shift.
  
• Maintains a neat appearance at all times.
  

Requirements

• At least 1 year of experience in Front Office in the Hotel industry.
  
• Initiative, organized and detail -oriented, excellent communication and interpersonal skills
  
• Good command of both written and spoken English; knowledge of another foreign language is an advantage