Analyst, HR Operations Process Intake & Efficiency

Company : The Hershey Company

Job Type : Full Time

Makati, Philippines

Job Description - Analyst, HR Operations Process Intake & Efficiency

Job Overview

The Analyst for HR Service Delivery Process Intake and Efficiency plays a critical role in optimizing HR employee lifecycle processes, ensuring seamless service delivery, and enhancing overall efficiency. This position requires a strategic thinker with excellent analytical skills, a deep understanding of HR operations, and a commitment to continuous improvement.

Accountabilities

1.Process Intake Management: Oversee the intake of HR service requests, ensuring they are accurately logged, prioritized, and assigned to the appropriate team members.

2.Efficiency Enhancement: Identify areas for process improvement within HR service delivery, recommend solutions, and implement changes to enhance efficiency and effectiveness.

3.Data Analysis and Reporting: Analyze HR service delivery data to identify trends, track performance metrics, and generate reports to inform decision-making and strategic planning.

4.Stakeholder Collaboration: Work closely with HR teams, managers, and other stakeholders to understand their needs, gather feedback, and ensure that service delivery processes meet organizational requirements.

5.Technology Utilization: Leverage HR technology and systems to streamline processes, automate routine tasks, and improve overall service delivery.

•Strategic Thinking: The ability to think strategically and align HR service delivery processes with organizational goals and objectives.

•Process Improvement: Expertise in process improvement methodologies (e.g., Lean, Six Sigma) and a proven track record of implementing process enhancements to drive efficiency and effectiveness.

•Customer Focus: A customer-centric approach to HR service delivery, with a commitment to providing exceptional service and meeting the needs of internal stakeholders.

•Change Management: Experience in managing change within an organization, including the ability to communicate changes effectively and support stakeholders through transitions.

Minimum Education & Requirements

•Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data, identify patterns, and propose actionable insights.

•Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey information to diverse audiences and build strong relationships with stakeholders.

•Technical Proficiency: Proficiency in HR technology and systems (e.g., HRIS, applicant tracking systems, performance management tools) and advanced skills in Microsoft Office Suite, particularly Excel.

•Project Management: Demonstrated experience in managing projects, including the ability to plan, execute, and monitor projects to achieve desired outcomes.

•Educational Background: A bachelor's degree in Human Resources, Business Administration, or a related field is required.

•Experience: A minimum of 3-5 years of experience in HR operations, service delivery, or process improvement is essential. Experience in a similar role within a corporate environment is highly desirable.

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