Application Support Engineer (L2) hybrid

The role will be responsible for supporting VS Application for our client, as an Application Support Engineer (L2) The ideal candidate will be assigned to Incident & Issue management for VS Application, Technical troubleshooting, support deployment activities, and documenting known issues and solutions.

Qualifications:

• Minimum 3+ years of work experience as Application Support Engineer
• Knowledge and work experience in SQL queries, scripting, and analysing logs
• Good analytical skills, problem determination, attention to detail, teamwork, and communication skills.
• Experience in ITIL is a plus.
• Knowledge in Cloud (i.e. AWS)
• Familiarity with APIs, logs, and monitoring tools
• Good communication and documentation skills

Responsibilities:

• Handles Incident & Issue Tickets that require deeper technical analysis
• Investigate application errors, system failures, and performance issues
• Analyze logs, and database queries
• Reproduce issues in test or staging environments
• Support deployment activities (patches, hotfixes, minor releases)
• Validate application functionality after releases
• Coordinate with DevOps during rollouts
• Identify performance bottlenecks and recommend improvements
• Escalate complex bugs with detailed analysis and logs
• Maintain runbooks, SOPs, and troubleshooting guides
• Document known issues and solutions