Position Responsibilities:
Business Analysis
- Analyze business processes at both micro and macro levels to create a complete picture of workflows and requirements for automation and technology solutions.
- Identify and document key opportunities for process improvement and automation, driving standardization across business processes.
- Become a subject matter expert on the business processes being analyzed for automation and technology enhancement.
- Collaborate with stakeholders to perform impact analysis, facilitate process documentation changes, and support business readiness and adoption for new solutions.
- Gather requirements using Agile and Scrum methodology; document in Epics, Features, and User Stories; define acceptance criteria and appropriately size stories.
- Facilitate and coordinate requirements walk-throughs and sign-offs with key business and technology stakeholders.
- Influence and drive work among disparate teams with competing priorities, acting as a trusted advisor by providing objective, practical, and relevant ideas and insights.
- Lead collaboration activities with internal and external stakeholders throughout the automation and technology product lifecycle.
Quality Assurance
- Develop and execute test plans, test cases, and test scripts based on business requirements for User Acceptance Testing (UAT) and business quality assurance of automation solutions.
- Perform functional, regression, integration, and UAT testing to ensure solutions meet business needs and comply with quality standards.
- Identify, document, and track defects; work with developers to resolve issues and validate fixes.
- Continuously monitor implemented solutions for optimal performance and opportunities for continuous improvement; help resolve business-related issues as they arise.
- Support change management and business readiness for new technology implementations by validating solution quality and user experience.
- Work within defined Software Development Lifecycle (SDLC) governance processes.
Qualifications:
- Proven experience analyzing and documenting business processes at both detailed and strategic levels.
- Ability to identify, evaluate, and recommend process improvements and automation opportunities.
- Experience gathering and translating business requirements into functional specifications, user stories, and acceptance criteria.
- Skilled in facilitating requirements workshops, impact analysis, and process documentation changes.
- Demonstrated ability to develop and execute test plans, test cases, and scripts for functional, regression, integration, and user acceptance testing (UAT).
- Experience identifying, documenting, and tracking defects, and collaborating with development teams to resolve issues.
- Familiarity with quality assurance methodologies and tools, ensuring solutions meet business needs and quality standards.
- Strong interpersonal skills for building collaborative relationships with stakeholders, including business SMEs, developers, and process owners.
- Ability to communicate complex concepts clearly to both technical and non-technical audiences.
- Experience facilitating requirements walk-throughs, sign-offs, and change management activities.
- Proficiency in Microsoft Office 365 suite (Excel, Flow, Forms, SharePoint, PowerPoint, etc.).
- Experience with Agile and Scrum methodologies, including working within Software Development Lifecycle (SDLC) governance.
- Analytical mindset with attention to detail and a focus on measurable outcomes (ROI, error reduction, data quality, etc.).
- Demonstrated ability to monitor implemented solutions for performance and identify opportunities for continuous improvement.
- Adaptive and innovative, with a continuous learning and growth mindset.
- Willingness to coach and mentor colleagues and contribute to a culture of improvement.
Preferred Skills
- Foundational and working knowledge of the accounting industry, including tax and audit.
- Foundational knowledge of process improvement methodologies (Lean Six Sigma) and process documentation standards (e.g., BPMN).
- Experience with data analysis leveraging database principles (Oracle, SQL, MongoDB, etc.) is a major plus.
- Prior consulting experience.