Monitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses
Prepares and publishes the Intraday and other relevant reports while ensuring accuracy and timeliness of data
* Manage Daily, Weekly, and Monthly schedules
* Work closely with operations in terms of Schedules and Leaves Allocation
* Work closet with Onshore Partners in terms of daily, weekly, monthly, and quarterly schedules
Graduate. Minimun of 2 yrs in the current role
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