Assistant TL/SME - Process Specialist

Job Description:

• Provide advance level support, fulfillment of timelines and advice to users ensuring maximum availability, performance and utilization of knowledge and information
  systems.
• Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
• Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles.
• Supports the team lead in identifying and developing training needs and contents, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of the company.
• Transition Coordination Process definition & documentation
• Process & SLA Compliance
• Knowledge Management
• Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc.
  

Qualifications:

• Minimum experience of 2 years with relevant experience as an Assistant TL/Interim/SME
• Experience working under an International Financial Bank Accounts (Required)
• Bachelor's degree graduate or equivalent experience
• Fraud, Collection, Care experience is preferred.
• Willingness to work in rotational shifts