Associate Field Engineer

Position: Associate Field Engineer

Location: BGC, Taguig

Requirements:

• Must be fluent in English.


• Must have permit to work in the country of the work location


• Training and Certification in IT and server storage would be an advantage.


• Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance.


• Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.

Primary Job Functions:

• Manage the spares movement inbound and outbound the warehouse


• Resolution of minor incidents that are raised by our customers


• Assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite.

** Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.

Other responsibilities:

• Manage spare parts inventory movement and coordinate deliveries.


• Conduct quarterly stock takes and audits.


• Perform minor hardware maintenance tasks and conduct proactive audits.


• Perform quarterly preventive maintenance.


• Communicate effectively with customers and provide timely updates for service calls.


• Continuously learn new skills and update internal procedures.


• Source local service partners and logistics suppliers.


• Monitor ticket status for resolution and ensure warehouse inventory movement and labeling compliance.


• Maintain clean and organized work areas, and adhere to ESD and OHS requirements.

Required Deliverables:

• Maintain over 95% accuracy between inventory database and actual warehouse stock.


• Resolve supported incidents or tickets within SLAs.


• Ensure prompt, professional, and reliable customer communication.


• Meet commitments made to customers or reschedule with their approval.


• Continuously improve technical and non-technical skills.


• Escalate issues through proper channels in a timely manner.


• Adhere to company policies.


• Ensure onsite support availability.


• Collaborate with the team for local parts sourcing.

Job Type: Full-time

Pay: Php30,000.00 - Php50,000.00 per month

Benefits:

• Health insurance


• Opportunities for promotion


• Pay raise


• Promotion to permanent employee

Schedule:

• Day shift


• Monday to Friday