Asst II PSS

Summary of Responsibilities:

• To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
• Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
• Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
• Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
• Assume responsibility for quality of data processed.
• All other duties as needed or assigned.

Qualifications (Minimum Required):

• Must be a Licensed Healthcare professional e.g. Nurse, Pharmacist, PT, Medtech, Radtech
• 1 year or more of voice call center experience
• Experience working in US healthcare call center accounts
• Comfortable working night shift and hybrid work setup in Greenhills, San Juan

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