Azure and M365 Cloud Engineer

Company : ScalableOS

Job Type : Full Time

Makati City, Philippines

Job Description - Azure and M365 Cloud Engineer

SUMMARY

The Azure & M365 Cloud Engineer will design, build, and automate the Azure and Microsoft 365 platforms behind our managed cloud service, with a focus on infrastructure-as-code delivery for our clients. The role will be a senior escalation point for Managed Services, vendors, and Microsoft support, and partner with architects and Cybersecurity to modernize client estates.

JOB RESPONSIBILITIES

Troubleshoot and resolve technical support requests within agreed SLAs, escalating internally or to third parties when required.
Manage incident processes, including Major/P1 incidents and technical escalations for global clients.
Review and provide senior-level sign-off for changes.
Manage complex change requests with minimal supervision from L4 engineers.
Collaborate with L3 engineers on the onboarding and handover of new clients.
Develop automation scripts to improve operational efficiency and reduce manual work.
Partner with the Client Relationship Management team on client escalations and service reviews.
Support the technical and process development of L1 and L2 engineers.
Drive continual service improvements across processes, automation, and technical operations.
Identify the resources, knowledge, tools, and techniques needed to complete projects and resolve incidents and service requests.
Mentor, advise, and guide colleagues.
Manage client expectations through clear, professional, and friendly communication.
Participate in the remote weekend and public-holiday support rotation.
Follow all information-security policies, processes, and obligations.

QUALIFICATIONS

Extensive knowledge of Microsoft 365 administration, including Exchange Online, Intune, Microsoft Purview, Microsoft Defender, Conditional Access, and SharePoint Online.
Good working knowledge of core Azure services, including virtual machines, virtual networks, Recovery Services vaults, and reservations.
Experience migrating services from other platforms to Microsoft technologies.
Experience with AWS administration and resource deployments.
Advanced automation and scripting skills.
Experience managing complex changes, Major/P1 incidents, and technical escalations.
Ability to work independently with minimal supervision.
Experience mentoring and developing L1 and L2 engineers.
Strong understanding of incident, change, and service-management processes.
Strong client communication and stakeholder-management skills.
Ability to participate in weekend and public-holiday support coverage.

Core Technology Stack

Microsoft 365: Exchange Online, Microsoft Intune, Microsoft Purview, Microsoft Defender, Conditional Access, and SharePoint Online
Microsoft Azure: Virtual Machines, Virtual Networks, Recovery Services Vaults, reservations, and core identity and access services
Automation and Scripting: PowerShell and Microsoft cloud automation tools
Amazon Web Services: AWS administration and resource deployment
Cloud Migration: Migration of services from third-party platforms to Microsoft cloud environments
Service Management: Incident, change, escalation, and SLA management

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Azure and M365 Cloud Engineer

Job Description - Azure and M365 Cloud Engineer

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