Billing & Collections Specialist

Job Summary

The Billing & Collections Specialist is responsible for ensuring accurate, timely, and complete execution of billing, payment processing, and collections activities. The role plays a critical part in maintaining cash flow stability, preventing backlog risk, and supporting business continuity—particularly during end-of-month and high-volume billing periods.

This role will directly support daily operations, failed payment recovery, invoice management, and customer account follow-ups while working closely with internal stakeholders to ensure accurate reporting and service continuity for US-based clients.

Key responsibilities

Billing & Invoicing

• Generate, review, and issue manual and automated invoices accurately      and on time
• Support end-of-month and first-week billing cycles,      including adjustments and corrections
• Ensure billing aligns with approved contracts, pricing, and sales      bookings
• Assist with invoice re-issuance, credits, and cancellations as      required

Payments & Collections

• Monitor failed payments and execute timely      follow-ups and recovery actions
• Perform collections outreach via email and      ticketing systems for overdue accounts
• Track payment status, apply receipts, and reconcile customer      accounts
• Escalate high-risk or aged accounts based on defined thresholds and      guidelines

Operations & Case Management

• Manage billing- and payment-related tickets via Jira and      Zendesk
• Maintain accurate documentation and audit trails for all billing and      collections actions
• Support backlog reduction during volume spikes, enterprise      onboarding, and peak periods
• Coordinate with Sales, Customer Success, and Finance for issue      resolution

Reporting & Controls

• Update trackers for AR status, failed payments, and      collection progress
• Support preparation of end-of-month reports and      operational summaries
• Flag process gaps, recurring issues, and improvement opportunities
• Adhere to internal controls, compliance requirements, and finance      SOPs

Business Continuity Support

• Provide coverage during leave, emergencies, and peak      operational periods
• Ensure continuity of daily billing and collections activities with      minimal disruption
• Support operational stability during reporting-heavy cycles

  Qualifications & Experience

• 2–4 years of experience in Billing, Collections, Finance      Operations, or Revenue Operations
• Experience supporting US clients or US-based billing cycles preferred
• Strong understanding of accounts receivable, invoicing, and      payment workflows
• Experience handling failed payments and customer follow-ups
• Background in banking, credit, or finance operations is an advantage

Skills & Tools

• Strong attention to detail and data accuracy
• Comfortable working in high-volume, deadline-driven      environments
• Experience using CRM, billing, or finance systems (e.g.,      Salesforce, internal tools)
• Familiarity with Jira, Zendesk, or ticket-based workflows is      a plus
• Clear written communication for customer and internal coordination

Behavioral Competencies

• Reliable and self-directed, especially during night shifts
• Able to prioritize tasks during end-of-month and      high-pressure periods
• Process-oriented with a continuous improvement mindset
• Collaborative and responsive across cross-functional team